Silent Install with Serial Number Validation

[ags2886]

Hi,
I have a problem with running installer silently (/qn or /qb). When I run it as a normal installer using UI and put in some values for serial validation (COMPANYNAME and PIDKEY properties), our serial validation DLL validates these values without problem. If I supply the same values for these properties using command line along with other properties, e.g. [code]msiexec /I "Client86Setup.msi" /qb COMPANYNAME="maine" USERNAME="EMU" PIDKEY="9gn02ESSIVmaine" APPDIR="c:\ABC\ABC Pro Workstation 8.6" REP_PATH="C:\ABCTEST\REPOSITORY89\" DATA_PATH="C:\ABCTEST\TEST89\"[/code] installer shows me a screen with "Invalid serial number" message.
Install log shows that command line sets all the properties correctly, but installer generates error for validation:
[quote]Action start 11:39:14: ValidateProductID.
MSI (s) (14:80) [11:39:14:386]: Skipping action: AI_VALID_SERIAL (condition is false)
MSI (s) (14:80) [11:39:14:386]: Doing action: AI_EXIT_ACTION
Action ended 11:39:14: ValidateProductID. Return value 1.
Action start 11:39:14: AI_EXIT_ACTION.
MSI (s) (14:80) [11:39:24:411]: Product: ABC Pro Workstation 8.6 -- Invalid serial number.

MSI (c) (08:FC) [11:39:14:407]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

Invalid serial number.[/quote]
Please, help.

Thanks,
Andrei

[Cosmin]

Hi Andrei,

I cannot reproduce this behavior on my test machines. Can you please send us the complete log of the installation to support at advancedinstaller dot com so we can investigate it? Note that the log should be created with the /L*V options.

Regards,
Cosmin

[Cosmin]

Hi Andrei,

I noticed in the log that the template for the serial number contains 39 "?" characters. Since your serial number contains only 15 characters, it will not match with the template.

Note that this works when using the UI because of the masked edit control. When the serial is entered the masked edit will automatically add blank spaces until the length of the serial is the same as the length of the template.

Regards,
Cosmin