StefH
Posts: 8
Joined: Fri Aug 08, 2008 10:54 am

Problem with running msi package after update

Fri Aug 08, 2008 12:03 pm

Hello Forum and Support Staff,

I have got a problem with an msi package I created with the previous version of AI (I guess it was 6.4). I had to change a few things, now with 6.4.1, and the msi is throwing an error. After setting back the whole folder to yesterdays state I just changed the version number of one file to search and again just an error.
The error-message (translated by Babelfish) is:

This Windows Installer package problem concerned is present. A script necessary for the conclusion of the installation could not be implemented. Contact the support personnel or the manufacturer of the package.

Thanks for your help
Stefan

Cosmin
Posts: 5797
Joined: Tue Jul 10, 2007 6:39 pm
Contact:  Website

Re: Problem with running msi package after update

Fri Aug 08, 2008 1:06 pm

Hi Stefan,

This message is usually shown when a custom action fails. If you cannot find the cause, please create a log of the install process and send it to support at advancedinstaller dot com so we can investigate it.

Regards,
Cosmin
Cosmin Pirvu - Advanced Installer Team
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