unable to uninstall product

[vicky]

Hi!

I am using AI 6.4.1 and build an enterprise project. But i am unable to uninstall the product.
Plz find the log as an attachment with this post which i've generated using following command line:
msiexec /x my.msi /l*v uninstall.log

Thanks & kind regards,
Vicky

[Cosmin]

Hi,

It seems that the uninstall process fails because of the "CustomAction.dll" custom action. Please make sure that this custom action is configured correctly in your package.
In order to remove the broken installation you can use the Windows Installer Cleanup utility.

Regards,
Cosmin

[vicky]

Hi Cosmin!

Thanks for ur reply.
Sorry to say, but, I don't have any custom action with the name of "CustomAction.DLL". This is the DLL name which is having functions for custom actions.

Regards,
Vicky

[Cosmin]

Hi Vicky,

The log you provided contains these lines:

Code: Select all

Action start 15:34:50: CustomAction.dll.
Action ended 15:34:50: CustomAction.dll. Return value 3.

It seems that Windows Installer tries to execute an action called "CustomAction.dll". Can you please send us the AIP with the problem to support at advancedinstaller dot com so we can investigate it?

Regards,
Cosmin