skj
Posts: 40
Joined: Thu Apr 07, 2005 11:08 am

Adobe Reader 9 IE Add-on issue

Thu Apr 02, 2009 7:24 am

We are having this issue only when a PC is connected to VLAN using a static IP. The following are the summaries:

When a PDF file is accessed from IE, Adobe Reader plug-in takes a long pause before the Reader is launched
This long delay happens while accessing a PDF file on the web. Accessing files saved on a local or network drive is not affected by this
This problem also occurs when link to a PDF file is accessed from Adobe Reader (not the add-in, but the Reader itself)
This problem can be fixed by disabling the IE integration of Adobe Reader (disable "Display PDF in browser" option)

skj
Posts: 40
Joined: Thu Apr 07, 2005 11:08 am

Re: Adobe Reader 9 IE Add-on issue

Thu Apr 02, 2009 7:27 am

Since we are having this issue only on vlan(Static Ip address) and not on vlan(Dynamic), we are suspecting if Adobe Reader is triggering some kind of network activity (possibly DNS related) that may have been causing the delay.

Cosmin
Posts: 5797
Joined: Tue Jul 10, 2007 6:39 pm
Contact:  Website

Re: Adobe Reader 9 IE Add-on issue

Thu Apr 02, 2009 10:44 am

Hi,

I'm not sure how this is related to Advanced Installer. Can you please give me more details about how we could help?

Regards,
Cosmin
Cosmin Pirvu - Advanced Installer Team
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