Fabian
Posts: 2
Joined: Tue May 12, 2009 3:23 pm

Uninstall process not complete

Tue May 12, 2009 3:30 pm

Hi,

I'm creating a folder within the Startmenu with 2 links - the programm-link itself and an uninstall-link. After performing the uninstall process, the programm-link is gone but the folder and the unistall-link are still in the Startmenu. (The other folders, i.e. in Program Files are gone, too.) I'm using version 6.9.1 Professional.

Thanks for any help,
Fabian

Cosmin
Posts: 5797
Joined: Tue Jul 10, 2007 6:39 pm
Contact:  Website

Re: Uninstall process not complete

Tue May 12, 2009 3:36 pm

Hi Fabian,

Is the shortcut still present after a reboot? If so, can you please send us the .AIP (project) file and a verbose log of the uninstall process to support at advancedinstaller dot com so we can investigate them?

Regards,
Cosmin
Cosmin Pirvu - Advanced Installer Team
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Fabian
Posts: 2
Joined: Tue May 12, 2009 3:23 pm

Re: Uninstall process not complete

Tue May 12, 2009 3:54 pm

Yes, the link/folder is still there, even after Reboot. Where should I send the files?

Cosmin
Posts: 5797
Joined: Tue Jul 10, 2007 6:39 pm
Contact:  Website

Re: Uninstall process not complete

Tue May 12, 2009 3:55 pm

Hi,

Yes, please send the files so we can investigate the problem.

Regards,
Cosmin
Cosmin Pirvu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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