Hotkey will not disable

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Hotkey will not disable

Postby jhopkins » Thu Mar 01, 2012 6:21 am

Hi,

While I was evaluating AI I saw the "Hot Key" option under Properties while creating a shortcut to a text file and decided to try it. I randomly assigned the key "F" as the hot key and installed the program. Now whenever I type "F" on this computer it opens up the text file. Uninstalling the program only got rid of the text file, but it is still trying to open the file, it just can't find it so it does nothing. Needless to say I would like to type the letter "F" again sometime soon (the only reason I can even tell you what key it is assigned it to is because I am using a different computer).

Thoughts?
jhopkins
 
Posts: 2
Joined: Thu Mar 01, 2012 6:04 am

Re: Hotkey will not disable

Postby mihai.petcu » Thu Mar 01, 2012 12:09 pm

Hello and welcome to Advanced Installer forums,

Thank you for taking the time to evaluate our product.

Unfortunately I cannot replicate this issue on my machine. Can you please specify the OS you are getting this on?

All the best,
Mihai
Mihai Petcu
Advanced Installer Team
http://www.advancedinstaller.com/
mihai.petcu
 
Posts: 3452
Joined: Thu Aug 05, 2010 8:01 am

Re: Hotkey will not disable

Postby jhopkins » Thu Mar 01, 2012 10:46 pm

I am running XP (Service Pack 3).
jhopkins
 
Posts: 2
Joined: Thu Mar 01, 2012 6:04 am

Re: Hotkey will not disable

Postby mihai.petcu » Fri Mar 02, 2012 3:14 pm

Hello,

Unfortunately we are unable to replicate this behavior. Using simple letters as shortcuts is not recommended and also forbidden by most OSs, I'm not sure how this happened on that machine.
I notified the development team and we'll add an improvement regarding this in a future version.

Meanwhile you can try to install the package again and manually modify the shortcut hotkey for that text file, then uninstall. Maybe this can fix the issue.

All the best,
Mihai
Mihai Petcu
Advanced Installer Team
http://www.advancedinstaller.com/
mihai.petcu
 
Posts: 3452
Joined: Thu Aug 05, 2010 8:01 am


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