Frequently Asked Questions about installation errors

Why do I receive the 2869 error?

Usually this error is encountered if a property which contains a folder path is used in the Action Data field of a .NET custom action. The problem is caused by the trailing backslash which escapes the quote character which comes after the property. This can be solved by adding a blank space after the property. For example, "[APPDIR]" should be modified to "[APPDIR] ".

Also, instead of a blank space you can add a "\" character after the property. For example: "[APPDIR]\".

Another cause may be an exception in the code of the custom action. Therefore, if adding the blank space or a backslash doesn't make a difference, you should investigate the code.

Why do I receive an exception when importing a MSI?

This problem is encountered because some of the types contained by the MSI have an invalid format. These errors are not fatal, therefore the MSI installation probably works on most computers. However, Advanced Installer verifies these types and tries to correct them. Sometimes, the errors are too severe and Advanced Installer cannot correct them (you receive an exception message). Note that you can correct these errors with Orca and then try to import the MSI.

Why do I receive the 2350 error?

This error means "FDI server error" and it shows that there is a problem with Windows Installer. The solution is to upgrade or downgrade Windows Installer on the machine which gives this error.

Why do I receive the "Another installation is already in progress" message?

Windows Installer allows only one MSI-based installation to run at any given time. Therefore, if you launch another MSI package while a MSI installation is in progress, you will see this message. Note that if your package requires other software to be installed, you can use prerequisites or chained packages.

Why do I receive the "Verify that you have sufficient privileges to start system services" message?

By default, an user cannot start system services (even if he is an Administrator). However, this can be changed through a custom action. You can find more details about this in the Install a service for a custom user how-to.

Why do I receive the 1627 error?

Usually this problem is caused by a duplicate Control Event on one of the installation dialogs. If you cannot find a duplicate control event please send us the project file to support at advancedinstaller dot com so we can investigate it.