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by thill
Wed Feb 15, 2017 6:03 pm
Forum: Common Problems
Topic: Upgrade to 13.5 uninstall failure 1603
Replies: 8
Views: 7742
 
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Re: Upgrade to 13.5 uninstall failure 1603

Excellent! Thanks Dan.

I just downloaded 13.6 locally and will build things and run through our regression tests.

We are doing that now before installing it "for real" on our build server.

Thanks again.
by thill
Tue Jan 17, 2017 10:56 pm
Forum: Common Problems
Topic: Change to APPDIR path handling, no slash?
Replies: 4
Views: 4913
 
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Re: Change to APPDIR path handling, no slash?

I've fixed the problem by doing a trailing-backslash check in a custom script in VBS and moved on. We're at the end of a release cycle and pushing pretty hard. So they don't think it's worth your or my time to chase it. Of 5 AI-based installers it was only a problem with one, which is the oldest and...
by thill
Fri Jan 13, 2017 7:40 pm
Forum: Common Problems
Topic: Recommended path handling on TeamCity without plugin?
Replies: 4
Views: 5052
 
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Re: Recommended path handling on TeamCity without plugin?

Thanks a lot Daniel. Yes, that confirms the test I did.
by thill
Tue Jan 10, 2017 3:07 am
Forum: Common Problems
Topic: Upgrade to 13.5 uninstall failure 1603
Replies: 8
Views: 7742
 
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Re: Upgrade to 13.5 uninstall failure 1603

Replaced that DLL, thanks. With a scratch clean install the later uninstall does not blow-up. But it also only removes the Programs & Features entry and the Start program group. It does not remove services, installed files, desktop shortcuts, or HKLM/SOFTWARE registry entry. Well argh ... it beh...
by thill
Sun Jan 08, 2017 6:44 pm
Forum: Common Problems
Topic: Recommended path handling on TeamCity without plugin?
Replies: 4
Views: 5052
 
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Re: Recommended path handling on TeamCity without plugin?

Upon further research it appears to work. The concern is/was that paths in the .aip project were referencing files outside of the project directory. In this case pulling files from the D: development drive during a TeamCity build on the C: drive. My test was simple (on a Sunday). Got on the AWS Team...
by thill
Sun Jan 08, 2017 6:08 pm
Forum: Common Problems
Topic: Upgrade to 13.5 uninstall failure 1603
Replies: 8
Views: 7742
 
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Upgrade to 13.5 uninstall failure 1603

Since upgrading from 12.8 to 13.5 our core product installer fails uninstall. The uninstall fails leaving the product orphaned where it cannot be uninstalled or installed and fouls Windows badly. The files and Programs & Features entry are not removed. We optionally use shared folders but none w...
by thill
Sun Jan 08, 2017 2:28 am
Forum: Common Problems
Topic: Change to APPDIR path handling, no slash?
Replies: 4
Views: 4913
 
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Re: Change to APPDIR path handling, no slash?

Have gotten past this by adding script logic.

But would still like to know if something changed? It's a bit confusing when I'm pretty sure all I did was change AI versions.
by thill
Sat Jan 07, 2017 9:53 pm
Forum: Common Problems
Topic: Recommended path handling on TeamCity without plugin?
Replies: 4
Views: 5052
 
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Recommended path handling on TeamCity without plugin?

We build on a dedicated Amazon AWS TeamCity server where execution of the AI portion of the build is done in an Ant script. We develop the AI installer on the D: drive where full manual builds are done. TeamCity is setup on C: by default on AWS. It appears that the TeamCity builds are grabbing files...
by thill
Fri Jan 06, 2017 1:41 am
Forum: Common Problems
Topic: Change to APPDIR path handling, no slash?
Replies: 4
Views: 4913
 
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Change to APPDIR path handling, no slash?

We just upgraded from 12.8 to 13.5 and now all our installers fail because of a missing backslash between the APPDIR and subdirectories behind it. All the path handling was done (5 years ago) with "[APPDIR]mySubDir" where a backslash had always been appended to APPDIR. Has that behavior be...
by thill
Thu Jul 28, 2016 3:55 pm
Forum: Common Problems
Topic: Installer not installing some content
Replies: 1
Views: 3231
 
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Re: Installer not installing some content

:oops: Never mind ... found the problem.

Had a condition on those components in Organization that was always failing.
by thill
Wed Jul 27, 2016 11:12 pm
Forum: Common Problems
Topic: Installer not installing some content
Replies: 1
Views: 3231
 
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Installer not installing some content

We have a long-standing AI project for our main product. But there is one server at least where now with 12.8 some directories and files are not being installed. The verbose install log only has path property entries for these things - but the files do exist in the unpacked install directories. For ...
by thill
Thu Jul 21, 2016 12:30 am
Forum: Common Problems
Topic: Installing problem ACCESS_VIOLATION
Replies: 9
Views: 10524
 
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Re: Installing problem ACCESS_VIOLATION

We are currently using 12.8 build 69285. And we're about to release a new version of our products so do not want to change anything substantial at this time, unless there is a good reason. Is there anything in the latest version that would positively impact this problem? Thank you very much for your...
by thill
Wed Jul 13, 2016 5:51 pm
Forum: Common Problems
Topic: Installing problem ACCESS_VIOLATION
Replies: 9
Views: 10524
 
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Re: Installing problem ACCESS_VIOLATION

We are having the same exception appear intermittently in 4 different AI-based installers using 12.8. It is the SEH_AV_DEP_BADPTR access violation pretty consistently. And we think it's with Windows 7 and Server 2008 R2 (only?). Also happens after a reboot, intermittently. Usually it does not happen...
by thill
Mon May 23, 2016 5:19 pm
Forum: Common Problems
Topic: "change/Repair" does't run with the Admin privilege
Replies: 9
Views: 9255
 
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SOLVED Re: "change/Repair" does't run with the Admin privilege

Thanks Daniel - that works.
by thill
Thu May 19, 2016 11:09 pm
Forum: Common Problems
Topic: Hide updater but show installer?
Replies: 1
Views: 2761
 
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Hide updater but show installer?

We use the AI updater, usually in silent mode. But now there is a variant where we would like to check for updates, either showing that progress or not, then automatically download and start any update with its GUI ... but not show the updater dialogs in between detection/download and seeing the upd...

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