Search found 7729 matches

by Daniel
Tue Jul 16, 2019 1:53 pm
Forum: Common Problems
Topic: Licensing black list what does it do
Replies: 4
Views: 113

Re: Licensing black list what does it do

Hello Ed,

Yes, this is right. The application will revert to trial mode once the license key is blacklisted.

All the best,
Daniel
by Daniel
Mon Jul 15, 2019 3:19 pm
Forum: Common Problems
Topic: Can't open a file using repackaged software
Replies: 3
Views: 141

Re: Can't open a file using repackaged software

Hello,

To do so you can use our "File Associations" support.

All the best,
Daniel
by Daniel
Mon Jul 15, 2019 3:14 pm
Forum: Building Installers
Topic: Firefox: After Repackaging and Install Firefox runs an installer every time it is run
Replies: 5
Views: 657

Re: Firefox: After Repackaging and Install Firefox runs an installer every time it is run

Hello, The self-repair mechanism is also triggered by the "File Associations" feature of Windows Installer. Could you please proceed like this: 1. open your setup project and go to "File Associations" page and check if there is any .html extension defined for the browser you repackaged 2. if so, rig...
by Daniel
Tue Jul 09, 2019 9:38 am
Forum: Common Problems
Topic: Problem while installing on client PC
Replies: 6
Views: 158

Re: Problem while installing on client PC

Hello,

I am glad you sorted this out.

Yes the "AI_SQLScripts.log" should be created beneath "%temp%" folder location of current Windows account running the installation.

All the best,
Daniel
by Daniel
Tue Jul 09, 2019 9:34 am
Forum: Common Problems
Topic: Removing a file added in previous Patch.
Replies: 3
Views: 128

Re: Removing a file added in previous Patch.

You are always welcome Ed.

All the best,
Daniel
by Daniel
Tue Jul 09, 2019 9:29 am
Forum: Common Problems
Topic: Error calling MSI API: 1627 Method: MSIDataBaseImport Table: InstallExecuteSequence
Replies: 16
Views: 1893

Re: Error calling MSI API: 1627 Method: MSIDataBaseImport Table: InstallExecuteSequence

Thank you for your feedback on this.

If you could isolate a test case that replicates this issue do not hesitate to share it with us.

All the best,
Daniel
by Daniel
Mon Jul 08, 2019 4:20 pm
Forum: Common Problems
Topic: Licensing black list what does it do
Replies: 4
Views: 113

Re: Licensing black list what does it do

Hello Ed, In the "Blacklist" section you can simply add the license keys that are no longer supported by the current version of your product. When someone with such a license key registered on his machine installs the current version of your setup product, the license will just become invalidated an...
by Daniel
Mon Jul 08, 2019 4:17 pm
Forum: Common Problems
Topic: GetPropertyValue return values
Replies: 5
Views: 110

Re: GetPropertyValue return values

Hello Ed, I cannot say why this happens. Could you please try to isolate the behavior in a small sample (setup project + small app solution) that replicates the behavior and forward it to us by email to support at advancedinstaller dot com so we can fully test this on our side? All the best, Daniel
by Daniel
Mon Jul 08, 2019 4:13 pm
Forum: Common Problems
Topic: how to get return from GetPropertyValue
Replies: 1
Views: 102

Re: how to get return from GetPropertyValue

Hello Ed, You should get the output value of the "GetPropertyValue" function through its second parameter. However, please note that before registering a license only the trial properties are available. License properties (e.g. ID, SIGN, etc) are not available as long you did not register a license ...
by Daniel
Mon Jul 08, 2019 4:05 pm
Forum: Common Problems
Topic: Licensing tral expired
Replies: 2
Views: 108

Re: Licensing tral expired

Thank you for your follow up on this. I am not so sure how did you end up previously with the related big amount of trial days, but for testing purposes I recommend you trying to use VM environments so that when something went wrong you can easily revert to the last working snapshot. All the best, D...
by Daniel
Mon Jul 08, 2019 3:55 pm
Forum: Feature Requests
Topic: Read text in Quick Selection List using Edit Box?
Replies: 1
Views: 57

Re: Read text in Quick Selection List using Edit Box?

Hello,

Unfortunately this is not supported.

As a workaround you could try to develop the behavior into your own HTML web page and host the HTML page on a dialog by using an HTML Host control.

All the best,
Daniel
by Daniel
Mon Jul 08, 2019 3:52 pm
Forum: Building Installers
Topic: Upgrate my application will show "restart manager:session opened"
Replies: 1
Views: 36

Re: Upgrate my application will show "restart manager:session opened"

Hello,

I am not so sure why but it seems your attached images are no longer available.

Would you mind to send us the related screenshots by email to support at advancedinstaller dot com so we can double check your settings and installation behavior?

All the best,
Daniel
by Daniel
Mon Jul 08, 2019 1:25 pm
Forum: Building Installers
Topic: Making Nested Installer Package
Replies: 3
Views: 42

Re: Making Nested Installer Package

Hello, If you just need to download and extract certain files depending on the value of a serial key entered during installation by the user, then you can just try to make use of our "File Download" and "Extract Archive" file operation from "Files and Folders" page. And in the "Condition" field of t...
by Daniel
Mon Jul 08, 2019 1:05 pm
Forum: Common Problems
Topic: Another version installed message with new version?
Replies: 7
Views: 150

Re: Another version installed message with new version?

Hello,

Yes, if you want the product installation be downgrade-compatible, then you can follow the steps exposed in "Is it possible to do an upgrade like process regardless of version number?" thread.

All the best,
Daniel
by Daniel
Mon Jul 08, 2019 12:53 pm
Forum: Common Problems
Topic: File "C:\Program Files (x86)\Caphyon\Advanced Installer 16.1\stubs\res\emptyresdll.dll" could not be read.
Replies: 4
Views: 152

Re: File "C:\Program Files (x86)\Caphyon\Advanced Installer 16.1\stubs\res\emptyresdll.dll" could not be read.

Hello,

Thank you for your follow up on this.

Can you please send us the .aip (project file) to support at advancedinstaller dot com so we can investigate its settings?

All the best,
Daniel