Advanced Installer Community

Kfran

I have sent it.
Thank you!

Kfran

Well I waited a day so I did this:
Reinstalled AdvancedInstaller 20.7.1.
Rebuilt the setup.
Setup now works on Windows 11
Something is wrong with 21.0.1

Kfran

Setup compiled with 21.0.1 Enterprise We've been using this for years without an issue. I did an update to my program that I have done for years. It installs on a Windows 10 test machine with no problems. On Windows 11 test machine. Problem. Stuck on the 'Welcome to the Prerequisites Setup Wizard' p...

Kfran

THANK YOU!!!
That worked!

Kfran

I'm using Advanced Installer 18.5 Enterprise This was all working before and now when I try to install on a clean machine, NONE of the prerequisite files will run. They show in the dialog that they are needed. This is good. They download fine. This is good. They do NOT run. Immediately I get a messa...

Kfran

If it helps any.... This is the Action Start/End right before the fatal error: Action start 15:52:11: AI_DpiContentScale. MSI (c) (94:50) [15:52:11:815]: Invoking remote custom action. DLL: C:\Users\cabinet\AppData\Local\Temp\MSI6E38.tmp, Entrypoint: DpiContentScale MSI (c) (94:B4) [15:52:11:816]: C...

Kfran

But this is the verbose log created by AdvancedInstaller. Can't more detail be added to it (for future installers)?
Again, I don't know the workings of MSI files. You might be limited to what you can do. I don't know.

Kfran

Sigh.
It's just this one user currently so no, I know of no way to recreate. I was hoping the log would contains something like:
* I'm about to do this.......
* Then: Fatal Error -or- Success.

That way we would have a clue what happened.

Kfran

This error I see from time to time and I must say: It is so frustrating that it is not more descriptive. Don't know if an MSI issue or AdvancedInstaller. For this user this is their log: I would love some direction as to what the fatal error cause is here please. I marked in red the Fatal Error area...

Kfran

If our program is already installed and if the user runs the setup again, we want it to just reinstall. We do not want the message of: "Program is already installed. If you need to reinstall, you will need to uninstall first". We don't want that. What can I change in my installer script to...

Kfran

Never mind! Seemed to be an issue with VMWare and computer hardware. (I test all installs inside of VMWare Workstation). Cable to CD drive was loose, so VMWare was having an issue. Turned maching off, tightened all connections, rebooted, started VMWare and the install works fine now.

Sorry!

Kfran

Version 9.7. Previous install with 9.6 and 9.61 went fine. In fact this is the74th version of this install and the first with 9.7. Always worked in the past, now the install gets stuck at: Status: Preparing backup operation

Very frustrating. What do you need from me to debug this?

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Search found 12 matches

Re: Setup on Win11 is stuck at 'Searching for installed applications'

Re: Setup on Win11 is stuck at 'Searching for installed applications'

Setup on Win11 is stuck at 'Searching for installed applications'

Re: Prerequisite installs do NOT run.

Prerequisite installs do NOT run.

Re: Fatal Error: Error 1001 - What is it?

Re: Fatal Error: Error 1001 - What is it?

Re: Fatal Error: Error 1001 - What is it?

Fatal Error: Error 1001 - What is it?

Program is already installed message. How can I get around that please?

Re: Stuck @ Preparing Backup Operation

Stuck @ Preparing Backup Operation

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