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by BobbyNB
Mon Oct 28, 2019 6:55 am
Forum: Common Problems
Topic: Component XXX.exe has non-advertised shortcuts problem
Replies: 3
Views: 4420
 
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Re: Component XXX.exe has non-advertised shortcuts problem

Also, when a shortcut is added to the Desktop, I get error... "Component XXX.exe has both per-user and per-machine data with a per-machine KeyPath" So it would seem that although I have a per-machine install the Desktop is referring to the user desktop rather than the Public Desktop (C:\Us...
by BobbyNB
Mon Oct 28, 2019 6:21 am
Forum: Common Problems
Topic: Component XXX.exe has non-advertised shortcuts problem
Replies: 3
Views: 4420
 
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Component XXX.exe has non-advertised shortcuts problem

Per-machine installation.... With ICE turned on, I get a bunch of errors like... "Component XXX.exe has non-advertised shortcuts. It should use a registry key under HKCU as its KeyPath, not a file." Yes, the shortcuts have Advertising disabled. So what is this meaning, and why HKCU when it...
by BobbyNB
Mon Oct 28, 2019 6:16 am
Forum: Common Problems
Topic: Auto register DLL - registry information not extracted
Replies: 1
Views: 3129
 
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Auto register DLL - registry information not extracted

I have an per-machine installer. I have always used dll/ocx self-register, but am trying to get the information to "Extract registration info from native library" set with Synchronisation set to Enabled. AI says "Registration info was successfully refreshed for file APPDIR\XXX.dll&quo...
by BobbyNB
Thu Oct 24, 2019 4:51 am
Forum: Common Problems
Topic: MSVC 2019 merge modules
Replies: 2
Views: 3899
 
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Re: MSVC 2019 merge modules

Sorry - please disregard - they were not installed - doh.
by BobbyNB
Thu Oct 24, 2019 4:28 am
Forum: Common Problems
Topic: MSVC 2019 merge modules
Replies: 2
Views: 3899
 
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MSVC 2019 merge modules

Hi,
In AI 16.4.1 the MSVC 2019 merge modules are not showing up. Adding them manually but just for the record.
Thanks, Bob
by BobbyNB
Sat Oct 19, 2019 12:13 am
Forum: Common Problems
Topic: Long delays removing shortcuts
Replies: 5
Views: 7360
 
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Long delays removing shortcuts

Hi, I have a problem that has just started. On uninstall, removing each shortcut takes nearly a minute. This is from the uninstall log... RemoveShortcuts: Shortcut: Prompter MSI (s) (B4:C0) [09:58:47:064]: Verifying accessibility of file: Prompter.lnk MSI (s) (B4:C0) [09:58:47:064]: Using source fil...
by BobbyNB
Tue Dec 20, 2016 11:42 pm
Forum: Common Problems
Topic: IE Launch condition fails
Replies: 3
Views: 2167
 
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Re: IE Launch condition fails

After removing the condition and reapplying it, then rebuilding, problem went away.

So why would this be? It scares me that other things may be broken un the project and we don't know. Is there any way to fully validate a project that has been passed down through many versions of AI?

Bob
by BobbyNB
Tue Dec 20, 2016 10:22 pm
Forum: Common Problems
Topic: IE Launch condition fails
Replies: 3
Views: 2167
 
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Re: IE Launch condition fails

Forgot to mention that system is Windows 7 with IE 11 fully updated.
by BobbyNB
Tue Dec 20, 2016 10:18 pm
Forum: Common Problems
Topic: IE Launch condition fails
Replies: 3
Views: 2167
 
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IE Launch condition fails

Hi, Our package has a launch condition of IE7 minimum of 7. On running we get message "<my application name> cannot be installed on systems with Internet Explorer version lower than 7".

This was not a problem before upgrading to AI 13.5 yesterday.

Any ideas?
TIA, Bob
by BobbyNB
Wed May 18, 2016 10:30 am
Forum: Common Problems
Topic: User account creation fails
Replies: 1
Views: 1466
 
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User account creation fails

Hi,
On Windows Server 2008 R2.. install fails I think when user account commit fails. This has not been a problem before and works fine on our test machine.
Can you tell what may be the problem?

Will email log and aip.
Thanks
Bob

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