Dear Advanced Installer,
Could you please deal with this ticket?
In the meantime we found out some more things, I would split up the issues into 2 parts as I did in my last letter.
Issue 1:
Key to reproduce: you should have "NoGUICommandLineSwitch = /exenoui /qn" this line in the updater files ...
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- Thu Oct 30, 2025 12:15 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 5
- Views: 383
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- Wed Oct 29, 2025 2:37 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 5
- Views: 383
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IMPORTANT! Silent update problem by updater service
Dear Advanced Installer,
Could you please handle this ticket as extreme important as it is blocking our release.
Thank you!
Best regards,
Zsolt
Could you please handle this ticket as extreme important as it is blocking our release.
Thank you!
Best regards,
Zsolt
- Mon Oct 27, 2025 3:02 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 5
- Views: 383
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Re: Silent update problem by updater service
Hi Catalin,
I've just sent to email via WeTransfer for you, the v1 and v2 version of our TheClient.exe product. Naturally we are about to install v2 over v1 with your Updater service.
The .tuic file is the one we are generating with your updater project -> we selected .tuic as a format. If you open ...
I've just sent to email via WeTransfer for you, the v1 and v2 version of our TheClient.exe product. Naturally we are about to install v2 over v1 with your Updater service.
The .tuic file is the one we are generating with your updater project -> we selected .tuic as a format. If you open ...
- Thu Oct 09, 2025 9:03 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 5
- Views: 383
- Jump to post
Silent update problem by updater service
Dear Advanced Installer,
We have analyzed a very weird issue with our automatic client rollout updates: for years we were doing the automatic .exe rollout mechanism in the same way:
- configured the updater project as per you will see in the attached screenshot -> generated a .tuic file
- on our ...
We have analyzed a very weird issue with our automatic client rollout updates: for years we were doing the automatic .exe rollout mechanism in the same way:
- configured the updater project as per you will see in the attached screenshot -> generated a .tuic file
- on our ...
- Thu Oct 09, 2025 8:51 pm
- Forum: Common Problems
- Topic: IMPORTANT - Installation problem
- Replies: 7
- Views: 973
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Re: IMPORTANT - Installation problem
Dear Liviu,
I've just sent the files once more via WeTransfer.
Best regards,
Zsolt
I've just sent the files once more via WeTransfer.
Best regards,
Zsolt
- Wed Sep 24, 2025 2:21 pm
- Forum: Common Problems
- Topic: IMPORTANT - Installation problem
- Replies: 7
- Views: 973
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Re: IMPORTANT - Installation problem
Dear Advanced Installer,
Unfortunately this problem is still with us! Our customer is extremely unhappy about it as they are not able to install our product for weeks now. Let me send another logfile for you.
The facts are:
1. our product can be installed into Program Files (x86)/Therefore folder ...
Unfortunately this problem is still with us! Our customer is extremely unhappy about it as they are not able to install our product for weeks now. Let me send another logfile for you.
The facts are:
1. our product can be installed into Program Files (x86)/Therefore folder ...
- Wed Aug 27, 2025 3:38 pm
- Forum: Common Problems
- Topic: MINOR upgrade problem
- Replies: 2
- Views: 429
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Re: MINOR upgrade problem
Hello,
I´ve just sent your a logfile via email.
For example TheNavigator.exe and TheViewer.exe files were not upgraded by the MINOR upgrade. We can confirm that before the installation both of them existed in the install dir with version 33.1.1.0, then we installed package 33.2.0.0 which really ...
I´ve just sent your a logfile via email.
For example TheNavigator.exe and TheViewer.exe files were not upgraded by the MINOR upgrade. We can confirm that before the installation both of them existed in the install dir with version 33.1.1.0, then we installed package 33.2.0.0 which really ...
- Wed Aug 27, 2025 10:48 am
- Forum: Common Problems
- Topic: MINOR upgrade problem
- Replies: 2
- Views: 429
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MINOR upgrade problem
Dear Advanced Installer,
We tested your MINOR upgrades - when we are leaving the product code untouched - some years ago: back then it was not working, some files were simply not replaced, even if the new .exe came with newer versions of the affected files.
Now after upgrading to AI version 22.8 ...
We tested your MINOR upgrades - when we are leaving the product code untouched - some years ago: back then it was not working, some files were simply not replaced, even if the new .exe came with newer versions of the affected files.
Now after upgrading to AI version 22.8 ...
- Tue Aug 26, 2025 7:59 am
- Forum: Common Problems
- Topic: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
- Replies: 7
- Views: 1961
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Re: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
Hi Catalin,
We upgraded to AI 22.9, which partailly fixed this issue. However in a certain scenario some prerequisites still cannot be installed in silent mode:
- if we have a lower version of either the ASP NET or the .Net Desktop Runtime prerequisites pre-installed on the PC
- and then we install ...
We upgraded to AI 22.9, which partailly fixed this issue. However in a certain scenario some prerequisites still cannot be installed in silent mode:
- if we have a lower version of either the ASP NET or the .Net Desktop Runtime prerequisites pre-installed on the PC
- and then we install ...
- Sun Aug 17, 2025 8:17 am
- Forum: Common Problems
- Topic: IMPORTANT - Installation problem
- Replies: 7
- Views: 973
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Re: IMPORTANT - Installation problem
Dear Advanced Installer,
We checked the location, but as we said, that file is not even there prior installation.
We got another error dump from the customer: the setup fails when copying TheCaseMgr.exe to C:\Program Files (x86)\Therefore\.
The relevant log section:
MSI (s) (70:24) [15:37:09:875 ...
We checked the location, but as we said, that file is not even there prior installation.
We got another error dump from the customer: the setup fails when copying TheCaseMgr.exe to C:\Program Files (x86)\Therefore\.
The relevant log section:
MSI (s) (70:24) [15:37:09:875 ...
- Wed Aug 06, 2025 3:36 pm
- Forum: Common Problems
- Topic: IMPORTANT - Installation problem
- Replies: 7
- Views: 973
- Jump to post
IMPORTANT - Installation problem
Dear Advanced Installer,
One of our customer has an installation problem which escalated quickly, and the customer is waiting for a while now, that's why we need to propose them something rather quickly. I, myself, could not figure out why their installation is failing.
The problem is that one of ...
One of our customer has an installation problem which escalated quickly, and the customer is waiting for a while now, that's why we need to propose them something rather quickly. I, myself, could not figure out why their installation is failing.
The problem is that one of ...
- Tue Jul 15, 2025 10:59 am
- Forum: Common Problems
- Topic: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
- Replies: 7
- Views: 1961
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Re: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
Hi Catalin,
Is it also an option that we upgrade to AI 22.8, and that is all? Or AI 22.7 is already modified our .aip file in this strange manner, so we need to "revert it" manually?
Best regards,
Zsolt
Is it also an option that we upgrade to AI 22.8, and that is all? Or AI 22.7 is already modified our .aip file in this strange manner, so we need to "revert it" manually?
Best regards,
Zsolt
- Tue Jul 15, 2025 7:27 am
- Forum: Common Problems
- Topic: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
- Replies: 7
- Views: 1961
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Re: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
Hi,
I've just sent you the file again, with WeTransfer.
Best regards,
Zsolt
I've just sent you the file again, with WeTransfer.
Best regards,
Zsolt
- Tue Jul 08, 2025 11:17 am
- Forum: Common Problems
- Topic: Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
- Replies: 7
- Views: 1961
- Jump to post
Prerequisite installation problem since upgrading from AI 19.7 to AI 22.7
Hi,
We just upgraded our .aip project from AI 19.7 to AI 22.7 (opened with AI 22.7, and re-saved, we did not do anthing else apart from that). Now we are getting an error (screenshot) when we are trying to install our TheServer.exe with ALL of the features we have. Our Office feature has a ...
We just upgraded our .aip project from AI 19.7 to AI 22.7 (opened with AI 22.7, and re-saved, we did not do anthing else apart from that). Now we are getting an error (screenshot) when we are trying to install our TheServer.exe with ALL of the features we have. Our Office feature has a ...
- Wed Jun 18, 2025 7:58 am
- Forum: Common Problems
- Topic: Synchronized folder is empty after installation
- Replies: 3
- Views: 1723
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Re: Synchronized folder is empty after installation
Hi Liviu,
I think we figured out what is wrong in the newest Advanced Installer.
So if we used AI 19.7 or even 20.1.1 versions to generate our.exe, then our .exe was always installing all the files into our sync folders. But AI version 22.7 is not doing that anymore, all files are missing.
Why ...
I think we figured out what is wrong in the newest Advanced Installer.
So if we used AI 19.7 or even 20.1.1 versions to generate our.exe, then our .exe was always installing all the files into our sync folders. But AI version 22.7 is not doing that anymore, all files are missing.
Why ...