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by krishna.c
Thu Nov 30, 2017 9:59 am
Forum: Building Installers
Topic: Software folder not visible in program files
Replies: 3
Views: 3132
 
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Re: Software folder not visible in program files

Hi Dan,

I found out the problem. It was casued due to my antivirus Bitdefender. Earlier I had stated the problem but then there was not problem from your side. Now I have disabled my antivirus and it is working fine.

Thanks,
Krishna
by krishna.c
Thu Nov 30, 2017 9:57 am
Forum: Building Installers
Topic: Outlook Addin
Replies: 5
Views: 3408
 
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Re: Outlook Addin

Hello Krishna, To give you a clear solution I will need to check your setup project settings. So, can you please send us the AIPs (project files) of your old and new product version to support at advancedinstaller dot com so we can investigate them? All the best, Daniel Hi Daniel, I can explain you...
by krishna.c
Wed Nov 29, 2017 8:13 am
Forum: Building Installers
Topic: Outlook Addin
Replies: 5
Views: 3408
 
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Re: Outlook Addin

Hello Krishna, This may happen if the addin is installed per-user and you use our "Updates without elevation" option of the Updater tool. In this case the updates package will be installed by the Updater under LocalSystem account and could appear duplicated in the products list. The "...
by krishna.c
Thu Nov 23, 2017 5:53 am
Forum: Building Installers
Topic: Bitdefender blocks EXE build
Replies: 7
Views: 6029
 
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Re: Bitdefender blocks EXE build

Hello Krishna, I've tested the scenario using a sample project configured to include our "Updater.exe" tool but no such detection was encountered. Also, scanning our "Updater.exe" on virustotal the file is labeled as CLEAN. I'm afraid that if we are not able to replicate the fal...
by krishna.c
Wed Nov 22, 2017 7:03 am
Forum: Building Installers
Topic: Software folder not visible in program files
Replies: 3
Views: 3132
 
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Software folder not visible in program files

Hi, Earlier when I created an installer, I was able to see a folder and check for updates options from all programs. But now it is not visible after update to (14.4.2). I am not able to see files in spite of changing the install parameters to program files. How can I check for an update of my plugin...
by krishna.c
Mon Nov 06, 2017 8:09 am
Forum: Building Installers
Topic: Bitdefender blocks EXE build
Replies: 7
Views: 6029
 
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Re: Bitdefender blocks EXE build

Hello and welcome to our forums, We tested this using our latest version of AI but cannot replicate such false detection. Can you please let us know which version of Advanced Installer are you using? Do you get this build break using our latest version (14.4)? Also, please make sure you are using t...
by krishna.c
Thu Nov 02, 2017 5:55 pm
Forum: Building Installers
Topic: Bitdefender blocks EXE build
Replies: 7
Views: 6029
 
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Bitdefender blocks EXE build

Hi, I am using bitdefender as an antivirus. When the anti virus is active it does not allow to make a build and deletes the files as threat name: "Gen:Variant.Razy.221571. Earlier it worked fine but this started happening after few updates of Advanced Installer. How can I resolve this problem? ...
by krishna.c
Thu Nov 02, 2017 5:49 pm
Forum: Building Installers
Topic: Outlook Addin
Replies: 5
Views: 3408
 
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Outlook Addin

Hi,
I have made Outlook addin, it installs and uninstalls fine. But when I made and updater then when the update runs with new executable it makes replica of addin in outlook instead of updating the previous addin it installs second addin and so I see two addin in outlook. Please can you help me.

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