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by bottonTurn
Fri Nov 05, 2021 1:46 pm
Forum: Building Installers
Topic: Custom SignTool.exe, how to change the path
Replies: 3
Views: 7757
 
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Re: Custom SignTool.exe, how to change the path

Hi thanks for your help, The issue with this You can configure the path to the SignTool.exe by opening Advanced Installer --> "Files" --> "Settings" --> "External Tools". Is that we are using jenkins to build and at some point we install from scratch advanced installer ...
by bottonTurn
Wed Nov 03, 2021 5:33 pm
Forum: Building Installers
Topic: Custom SignTool.exe, how to change the path
Replies: 3
Views: 7757
 
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Custom SignTool.exe, how to change the path

Hi all. I follow this approach to solve a sign issue https://www.advancedinstaller.com/forums/viewtopic.php?t=35096 there AI team suggest to create a custom SignTool.exe and do the work, that works fine, but how the SigTool.exe path can be be setup outside of advanced installer I didn't see that pat...
by bottonTurn
Tue Feb 02, 2021 6:53 pm
Forum: Common Problems
Topic: Installer detect an older version but can't remove it
Replies: 5
Views: 4718
 
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Re: Installer detect an older version but can't remove it

Any update? this is affecting a large number of users.
by bottonTurn
Mon Jan 25, 2021 6:44 pm
Forum: Common Problems
Topic: Installer detect an older version but can't remove it
Replies: 5
Views: 4718
 
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Re: Installer detect an older version but can't remove it

Hi, thanks, it a little bit more complicated, what is causing the problem was rooming profile let me explain I not sure how to support this with advancedinstaller Our application install under %LOCALAPPDATA%\productFolder and this folder is not propagated by windows in a rooming profile environment....
by bottonTurn
Wed Jan 13, 2021 5:40 pm
Forum: Common Problems
Topic: Installer detect an older version but can't remove it
Replies: 5
Views: 4718
 
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Installer detect an older version but can't remove it

Hi community!, few user are getting this message when try to install the product. " The older version of XXXX can not be removed. Contact your technical support group. " I already tried to run registry clean up tools also we have a script to clean up our product from the registry but no lu...
by bottonTurn
Fri Sep 04, 2020 9:22 pm
Forum: Common Problems
Topic: Antivirus hire an alert when install
Replies: 1
Views: 1522
 
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Antivirus hire an alert when install

Hi all, I have some users complain that windows defender start alert for the creation of this files (or because try to execute those file) when install the application.
form our project we not recognize this file, could be this files created by AI?
files.png
files.png (25.68 KiB) Viewed 1522 times
Thanks,
Diego
by bottonTurn
Mon Aug 17, 2020 2:51 pm
Forum: Common Problems
Topic: Macafee detect a double extension file threats
Replies: 5
Views: 5061
 
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Re: Macafee detect a double extension file threats

Hi Now an other user report a similar alert but in this case with windows defender,
Do you recognize this file
alert.PNG
alert.PNG (95.31 KiB) Viewed 5032 times
Is this an other issue in old AdvancedInstaller builds?
by bottonTurn
Mon Aug 10, 2020 1:06 pm
Forum: Common Problems
Topic: Macafee detect a double extension file threats
Replies: 5
Views: 5061
 
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Re: Macafee detect a double extension file threats

Thank for the information!

So, to know what I should to update, i have to move project schema .aip or the installed version in our build servers?
by bottonTurn
Mon Aug 10, 2020 11:49 am
Forum: Common Problems
Topic: Macafee detect a double extension file threats
Replies: 5
Views: 5061
 
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Macafee detect a double extension file threats

Hi all,

When run a .EXE upgrade of the product Macafee detect a double extension file alert bellow the following path

C:\Users\<user>\AppData\Local\Temp\1\EXE5DA3.tmp.bat

Is this a file extracted by advanced installer? or someone recognize this file?

Regards,
Diego
by bottonTurn
Mon Aug 10, 2020 11:45 am
Forum: Common Problems
Topic: EXE installation Roaming folder.
Replies: 9
Views: 5448
 
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Re: EXE installation Roaming folder.

Hi, looks like only empty folders exists bellow that path, not sure why Advanced installer not remove all the context...

Thanks,
Diego
by bottonTurn
Fri Jul 31, 2020 7:16 pm
Forum: Common Problems
Topic: EXE installation Roaming folder.
Replies: 9
Views: 5448
 
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Re: EXE installation Roaming folder.

Sure,

I have a lot of folder at Roaming/productName/version_product created by AI when install or upgrade the product
can i manually delete or that action could cause an issue in future upgrades of the product?

Thanks,
Diego
by bottonTurn
Thu Jul 30, 2020 4:53 pm
Forum: Common Problems
Topic: EXE installation Roaming folder.
Replies: 9
Views: 5448
 
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Re: EXE installation Roaming folder.

Thanks for the recommendation,
Also I want to know if is save manually delete information created by advanced install in that folder.
Are that files play when application upgrade or uninstall?

Thanks,
by bottonTurn
Fri Jul 24, 2020 9:46 pm
Forum: Common Problems
Topic: Adding neutral language
Replies: 4
Views: 5710
 
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Re: Adding neutral language

Can someone from AI answer this? we are in the same situation and i would like to know if we have a better solution rather than a hack.

Thanks you!
by bottonTurn
Fri Jul 17, 2020 10:59 am
Forum: Common Problems
Topic: EXE installation Roaming folder.
Replies: 9
Views: 5448
 
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Re: EXE installation Roaming folder.

Thanks Catalin, I will try what will be the behavior in that scenario. But you did't answer if it save delete those files manually? Hello, This might be happening if your files were created outside of the installation process (i.e. not added by your setup). Another cause for this could be if the fil...

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