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by it_master
Fri Mar 29, 2019 4:14 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello Amin, From what I could see, you are not using our Updater. Unfortunately, I can not help you configure the functionality of your own updater. If you are not the owner of the updater tool, please contact the developer who created it and most probably he will be able to help you configure it t...
by it_master
Thu Mar 28, 2019 3:53 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello Amin, I have further investigated this and it seems that your updater functionality downloads the setup in the same folder as the application folder (where your application resides). Since both the setup and the application have the same name, upon downloading the setup from the website, the ...
by it_master
Wed Mar 27, 2019 2:26 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello Amin, I have tested this and indeed, I was able to reproduce the scenario. However, I have few questions: - how are the updates managed? After having a look over your sent project, I could notice that you do not use our support for the updater. - after the "update" is done, I have w...
by it_master
Sat Mar 23, 2019 6:03 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello Amin, I have tested this and indeed, I was able to reproduce the scenario. However, I have few questions: - how are the updates managed? After having a look over your sent project, I could notice that you do not use our support for the updater. - after the "update" is done, I have w...
by it_master
Wed Mar 20, 2019 4:05 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Catalin wrote: Fri Mar 15, 2019 4:00 pm Hello Amin,

Yes, I have received the e-mail. As for this moment, this is still under investigation, please give me some more time and as soon as I will come to a conclusion, I will let you know.

All the best,
Catalin
Hi,

Its taking too much time
by it_master
Fri Mar 15, 2019 11:08 am
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Catalin wrote: Tue Mar 12, 2019 10:44 am Hello Amin,

I have answered you over the e-mail.

All the best,
Catalin
Hi,

I have replayed to you a few days ago, didnt get it?
by it_master
Sat Mar 09, 2019 5:39 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello Amin, First of all, thank you for the sent files. In what regards your problem, this may be happening due to the fact that you are using the fourth field of the "Product Version" field. Please note that Windows Installer uses only the first three fields of the product version. If yo...
by it_master
Thu Feb 28, 2019 12:24 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello, App updated successfully but when I click on app (shortcut icon on desktop) a new window appear which has 3 buttons: That might be happening if you click on the setup, not on the desktop shortcut of your application. If you install a setup and then you click it, it will launch in Maintenance...
by it_master
Thu Feb 28, 2019 7:44 am
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Catalin wrote:Hello,

I am not quite sure I understand what you mean here. Could you please give me some more details about your scenario (maybe some screenshots)?

All the best,
Catalin
Image
by it_master
Wed Feb 27, 2019 7:34 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello, I am not quite sure I understand what you mean here. Could you please give me some more details about your scenario (maybe some screenshots)? All the best, Catalin App updated successfully but when I click on app (shortcut icon on desktop) a new window appear which has 3 buttons: Modify | Re...
by it_master
Tue Feb 26, 2019 6:02 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello, Normally, when you increase the "Version" of your product, you are asked to either generate a new product code if you plan to do a major upgrade or to keep the existing product code if you plan to create a patch. The window that asks you those said above looks as it follows: Increa...
by it_master
Tue Feb 26, 2019 8:05 am
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Re: Another version of this product is already installed (EXE file)

Hello and welcome to our forums, Is there any other thing that I must do? Yes, you should also generate a new ProductCode for your project. The ProductCode property is a unique GUID used to identify your application. This identifier varies from version to version. Two products with the same Product...
by it_master
Fri Feb 22, 2019 5:35 pm
Forum: Common Problems
Topic: Another version of this product is already installed (EXE file)
Replies: 23
Views: 28682
 
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Another version of this product is already installed (EXE file)

Hi, I have problem with installing new version: Another version of this product is already installed.... I've changed (increased) product version from Product Details. Is there any other thing that I must do? - I have an exe file - Only exe file has been changed in new version. other files with no c...

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