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- Wed Feb 14, 2024 5:12 pm
- Forum: Common Problems
- Topic: Detection of "OLDPRODUCTS" through FindRelatedProducts action fails
- Replies: 3
- Views: 13527
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Re: Detection of "OLDPRODUCTS" through FindRelatedProducts action fails
We think, we were able to find the root cause for this behavior: The customer had installed an old version of our product (with all features) on the affected machine before. There were still some files left that were not uninstalled properly. After we deleted those files, the installer worked as exp...
- Thu Dec 21, 2023 3:43 pm
- Forum: Common Problems
- Topic: Detection of "OLDPRODUCTS" through FindRelatedProducts action fails
- Replies: 3
- Views: 13527
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Detection of "OLDPRODUCTS" through FindRelatedProducts action fails
Hello, a customer of our product reported a behavior that we cannot reproduce in our environment, maybe you have any ideas: Our installer has 4 features, the user can decide to install only some of them. When an update is installed, we want the setup to preserve the selection and update the existing...
- Fri Oct 27, 2023 7:57 am
- Forum: Common Problems
- Topic: Language / Translation Problem with Surface theme
- Replies: 4
- Views: 14290
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Re: Language / Translation Problem with Surface theme
Hi Liviu,
yes, as far as I could see it, this problem only occurred on the prerequisites dialog.
However, the other problem "Selection of setup language is ignored" is valid for all other pages as well.
I will send my AIP file.
yes, as far as I could see it, this problem only occurred on the prerequisites dialog.
However, the other problem "Selection of setup language is ignored" is valid for all other pages as well.
I will send my AIP file.
- Thu Oct 26, 2023 11:18 am
- Forum: Common Problems
- Topic: Language / Translation Problem with Surface theme
- Replies: 4
- Views: 14290
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Language / Translation Problem with Surface theme
Hello, I have the following issue that might consist of one or two related problems: Our installer uses the Surface BrightCycan Theme and AI version 21.1. Everything that I am describing now used to work correctly but since a few weeks this behavior has changed. I have the following language setting...
- Mon Oct 18, 2021 12:29 pm
- Forum: Common Problems
- Topic: Windows Defender detects virus when executing a setup built with AI
- Replies: 5
- Views: 11556
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Re: Windows Defender detects virus when executing a setup built with AI
Hello Catalin,
our user is using McAfee VirusScan Enterprise - maybe you should tell them as well to whitelist this behavior. I will ask him whether he is using latest definitions.
our user is using McAfee VirusScan Enterprise - maybe you should tell them as well to whitelist this behavior. I will ask him whether he is using latest definitions.
- Mon Oct 18, 2021 11:37 am
- Forum: Common Problems
- Topic: Windows Defender detects virus when executing a setup built with AI
- Replies: 5
- Views: 11556
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Re: Windows Defender detects virus when executing a setup built with AI
A similar behavior was reported today by one of our customers. When he is running our setup, the following warning occurs:
Can you please have a look at it?
- Virusmeldung.png (129.77 KiB) Viewed 10359 times
- Fri Aug 27, 2021 2:54 pm
- Forum: Common Problems
- Topic: Azure Devops: Build fails with AI 18.6
- Replies: 4
- Views: 11701
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Re: Azure Devops: Build fails with AI 18.6
Hello Liviu, sorry, that doesn't make any sense. It works perfectly fine, when I only change one thing: I switch back to version 18.5. I didn't change anything else. I am not using signtool.exe, but as far as I understand this message YOUR exe C:\hostedtoolcache\windows\advinst\18.6.0\x86\custact\x8...
- Thu Aug 26, 2021 9:38 am
- Forum: Building Installers
- Topic: AppData\Roaming
- Replies: 23
- Views: 42916
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Re: AppData\Roaming
Hello Catalin,
any updates on this?
Best regards,
Simon
any updates on this?
Best regards,
Simon
- Thu Aug 26, 2021 9:26 am
- Forum: Common Problems
- Topic: Changing Fonts - "Use Indirection" option
- Replies: 16
- Views: 30462
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Re: Changing Fonts - "Use Indirection" option
Hi Catalin, I still don't get it. For example, I select a text field in the "MaintenanceTypeDlg" and see, it has text style "use indirection: True" & "IndirectProperty: SubTitleStyle" If I then go to the font settings and look for the property "SubTitleStyle&qu...
- Thu Aug 26, 2021 8:45 am
- Forum: Common Problems
- Topic: Azure Devops: Build fails with AI 18.6
- Replies: 4
- Views: 11701
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Azure Devops: Build fails with AI 18.6
Our build pipeline was set to always use the latest version. Today (after using AI 18.6), we received the following error: The digital signing of the C:\hostedtoolcache\windows\advinst\18.6.0\x86\custact\x86\aipackagechainer.exe file failed. Error message: 'SignTool Error: The specified PFX password...
- Wed Aug 04, 2021 5:11 pm
- Forum: Common Problems
- Topic: Changing Fonts - "Use Indirection" option
- Replies: 16
- Views: 30462
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Re: Changing Fonts - "Use Indirection" option
Hi Catalin, you were totally right. I didn't know that you could change the theme per build. Thank you very much for your help! Now, only the bug using the "indirection" option still exists, leading to having to change the fonts for every single page, but at least there's a workaround :-) ...
- Wed Aug 04, 2021 2:37 pm
- Forum: Common Problems
- Topic: Changing Fonts - "Use Indirection" option
- Replies: 16
- Views: 30462
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Re: Changing Fonts - "Use Indirection" option
Hello Catalin, are you sure, you actually built the setup or used the "Test Installation UI" option? I built the setup with different machines and used different machines for running the setup. The result is always the same: The background is black. What are the technical differences betwe...
- Wed Aug 04, 2021 8:28 am
- Forum: Common Problems
- Topic: Changing Fonts - "Use Indirection" option
- Replies: 16
- Views: 30462
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Re: Changing Fonts - "Use Indirection" option
Hello Catalin,
do you have any news for me? It's really frustrating having to wait every time a couple of days for your answers...
Best regards,
Simon
do you have any news for me? It's really frustrating having to wait every time a couple of days for your answers...
Best regards,
Simon
- Fri Jul 30, 2021 3:19 pm
- Forum: Common Problems
- Topic: Changing Fonts - "Use Indirection" option
- Replies: 16
- Views: 30462
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Re: Changing Fonts - "Use Indirection" option
PS: This behavior is the same for every "Surface" theme I choose...
- Fri Jul 30, 2021 3:18 pm
- Forum: Common Problems
- Topic: Changing Fonts - "Use Indirection" option
- Replies: 16
- Views: 30462
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Re: Changing Fonts - "Use Indirection" option
Hello Catalin, i will send you the AIP file of my project to have a look at it. In the meantime, I continued my research. It looks like if I use the "Test Installation UI" option, everything from the background perspective is rendering as expected. When I actually build the setup and run i...