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by Voriki
Thu Jul 08, 2021 12:21 pm
Forum: Common Problems
Topic: Changing copy and frequency for reboot message boxes
Replies: 4
Views: 5729

Re: Changing copy and frequency for reboot message boxes

Thanks Catalin, that answers it!
by Voriki
Wed Jul 07, 2021 3:12 pm
Forum: Common Problems
Topic: Changing copy and frequency for reboot message boxes
Replies: 4
Views: 5729

Re: Changing copy and frequency for reboot message boxes

Bumping this in case it got lost. Is there any official note from Advanced Installer on this?
by Voriki
Fri Jul 02, 2021 2:47 pm
Forum: Common Problems
Topic: Changing copy and frequency for reboot message boxes
Replies: 4
Views: 5729

Changing copy and frequency for reboot message boxes

Hello! We've enabled prompts to reboot the computer following an installation. During the process, some users still have the application running in the background, making a similar prompt to the one below show up twice during the installation: https://i.stack.imgur.com/ERzZm.png And then after the i...
by Voriki
Thu Jun 03, 2021 7:50 pm
Forum: Common Problems
Topic: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)
Replies: 16
Views: 4844

Re: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)

Heya Catalin, appreciate the follow up! Our old certificate has expired, so that's not a route we can take but I think you're right that that's the approach to take the next time a similar issue comes around.

Thanks!
by Voriki
Thu May 27, 2021 10:46 pm
Forum: Common Problems
Topic: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)
Replies: 16
Views: 4844

Re: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)

Hi Catalin, It seems that the issue is that the old certificate used our state level information for the Subject, and the new certificate used federal level information due to regulatory changes. This led to all the changes in the Subject line mentioned above. We've been talking with our certificate...
by Voriki
Tue May 25, 2021 4:17 pm
Forum: Common Problems
Topic: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)
Replies: 16
Views: 4844

Re: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)

Understood. Thank you for checking.

One other option we've considered is changing our certificate provider. Would changing our provider to one that can provide the same Subject get around this issue?
by Voriki
Fri May 21, 2021 5:14 pm
Forum: Common Problems
Topic: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)
Replies: 16
Views: 4844

Re: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)

Hi Catalin, Thanks for the quick response. The Subject fields of the two certificates are different in 2 ways: The old certificate had an extra locality line. The cert provider confirmed they can issue a new cert with this line (not an issue) A SERIALNUMBR field in the Subject itself. The provider s...
by Voriki
Fri May 21, 2021 4:13 pm
Forum: Common Problems
Topic: Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)
Replies: 16
Views: 4844

Certificate expired -> Update is no longer silent + triggers antivirus threat (IDP.Generic)

Hey folks, we have an app that is distributed with an installer, and receives silent updates via the Advanced Installer updater. The package is signed via an EV certificate that has recently expired. We've reissued the certificate and update AI to use the new certificate. However, when we tried to u...

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