Search found 115 matches

by Collins
Wed Aug 28, 2019 5:50 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin,

The uninstall was leaving all the dlls in the appdir. I removed the "Shared DLL Reference Count" from the services components and the service uninstalled.
by Collins
Fri Aug 23, 2019 5:11 pm
Forum: Common Problems
Topic: Access_Violation When Trying To Add Extended Search
Replies: 4
Views: 4879

Access_Violation When Trying To Add Extended Search

Hi, I'm building an installer and when I try to add a "New Extended Search", it throws an access violation error. It doesn't seem to matter what type of extended search you choose: [SEH_AV_READ_NULLPTR] ACCESS_VIOLATION (0xc0000005) at address [0x0194c792] Advanced Installer 16.2 build 436ecd62 *** ...
by Collins
Thu Aug 22, 2019 2:43 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin,

We use VM's that are in a hosted VSphere environment and I won't have access to it. I can setup a zoom meeting or Skype to share and give you control so you can use the environment for troubleshooting.
by Collins
Tue Aug 20, 2019 5:46 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Here are the Event Viewer logs for Application and System. Just remove ".Log" for the extention.
by Collins
Wed Aug 14, 2019 6:44 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin,

Sorry for the delay. Here is the same test on a clean server, one of the first servers I had used previously. It made no difference.

https://www.screencast.com/t/DkzpcyBXHge
by Collins
Fri Aug 02, 2019 3:55 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin, Here are the steps to recreate: https://www.screencast.com/t/I5P7KTNh91 Also, this time I decided to try and uninstall the product from the msi dialog and the service was removed: https://www.screencast.com/t/qdZfa3tZh So I don't understand why it won't work from add\remove programs or comm...
by Collins
Wed Jul 31, 2019 6:29 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin,

Yes, I already tried installing on a clean Windows 10 & new 2016 server using a domain account and get the same results where it leaves the service behind.

I provided two project and msi files. Are you using the msi that contains the two conditioned component services?
by Collins
Fri Jul 26, 2019 5:05 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin, I'm not sure what that component has to do with the service being left on uninstall as they don't share the same component. The "ImageRight.Workflow.Processor.WindowsService.exe.config" component has the "Permanent" attribute set on it so I expect the message "Disallowing uninstallation of ...
by Collins
Fri Jul 19, 2019 4:24 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin,

I attached both the service install & uninstall log. I'm not sure what the shared resource is as everything related to them is in their own individual component.
by Collins
Thu Jul 11, 2019 2:27 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin, Other than the framework requirement, there are supported OS launch conditions set for only Windows 8 and up. The exe was added twice since creating a service & control operation is tied to its component and since I have two senarios; one to start the service and one to not start the ser...
by Collins
Wed Jul 10, 2019 9:49 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 27611

Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi, I'm having some issues when I install a service and either start it or not start it based on user selection through a property value. On Uninstall, it will not remove the service, even though the log shows that it did. This was working before, but now it doesn't seem to work with the latest vers...
by Collins
Thu Jun 06, 2019 5:38 pm
Forum: Building Installers
Topic: serverside serial
Replies: 13
Views: 4420

Re: serverside serial

Hi, I already added this on our TODO list, so we will review and update all the PHP samples from our User Guide in the future. We will also try to update the content of the other articles that are outdated. Thank you for your feedback! And is it possible to add soe encryption method so the password...
by Collins
Wed Jun 05, 2019 6:04 pm
Forum: Building Installers
Topic: serverside serial
Replies: 13
Views: 4420

Re: serverside serial

Eusebiu,

Could you also update the scripts for CollectInstallationData as well. I'm currently trying to configure this with the latest version of php. And is it possible to add soe encryption method so the passwords for $db_pass are not in clear text?
by Collins
Fri May 31, 2019 5:27 pm
Forum: Common Problems
Topic: Advertised Shortcut Option Not Saved Initially
Replies: 2
Views: 4142

Advertised Shortcut Option Not Saved Initially

I found an issue when adding a shortcut. When you add a a shortcut and select the Advertised shortcut checkbox, and click OK, then open the shortcut properties again, the checkbox is not selected. You have to check it again and select OK before it save that option. To recreate: * Go to a folder and ...