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by Collins
Thu Sep 19, 2019 11:42 am
Forum: Feature Requests
Topic: XML file merge at design time
Replies: 6
Views: 16940
 
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Re: XML file merge at design time

Hi, The "External Diff for XML files" new feature has been added in version 16.3 of Advanced Installer released on September 4th, 2019. All the best, Daniel Daniel, This is a great feature and I'm glad that it was added. Can I request an improvement that after doing a diff, that all the c...
by Collins
Mon Sep 16, 2019 2:29 pm
Forum: Feature Requests
Topic: Server-side Serial Number Validation With SQL
Replies: 11
Views: 48839
 
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Re: Server-side Serial Number Validation With SQL

Hello Collins, To be fully honest with you, I am not quite sure I understand what your request is here. Could you please give me some more details about the scenario? Are you referring to our How do I configure server-side serial number validation? article? Do you need a sample script for SQL Serve...
by Collins
Fri Sep 13, 2019 9:01 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Daniel, By using the same GUID for each file, the shared count remained the same and removed all of them on uninstall. It would be nice if there was a way to just import the file GUID's instead of the entire project. I don't like using the imported project for converting because it imports to much g...
by Collins
Wed Sep 11, 2019 4:36 pm
Forum: Feature Requests
Topic: Server-side Serial Number Validation With SQL
Replies: 11
Views: 48839
 
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Server-side Serial Number Validation With SQL

Hello,

When the PHP scripts are updated to work with the latest version of PHP, could you also include scripts that will work with SQL Server and not just MySQL.
by Collins
Mon Sep 09, 2019 2:29 pm
Forum: Common Problems
Topic: Access_Violation When Trying To Add Extended Search
Replies: 4
Views: 7871
 
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Re: Access_Violation When Trying To Add Extended Search

It's working great now, thank you.
by Collins
Mon Sep 09, 2019 2:27 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin, The way I recreated it is: 1. Use the old (Wise) installer to install an older version. The count is set to one 2. Upgrade the old version to the latest using the new (Advanced Installer). Count is removed and then added again and set to 2 Here is the link to the video and I emailed you ...
by Collins
Thu Sep 05, 2019 3:07 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin, That's the issue. The old installer already has a shared count in the registry. The new installer increments those counts again on upgrade of the old installer so the count is one higher than it should be and on uninstall the existing shared counts are not being removed. Shouldn't the upgra...
by Collins
Fri Aug 30, 2019 7:43 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin, The shared DLLs reference option is required because our applications share the same folder and share a lot of the same file so this needs to be enabled, except for the service exe. Also, I still have the issue with the service being left if I use the old installer, upgrade with the new ins...
by Collins
Wed Aug 28, 2019 5:50 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin,

The uninstall was leaving all the dlls in the appdir. I removed the "Shared DLL Reference Count" from the services components and the service uninstalled.
by Collins
Fri Aug 23, 2019 5:11 pm
Forum: Common Problems
Topic: Access_Violation When Trying To Add Extended Search
Replies: 4
Views: 7871
 
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Access_Violation When Trying To Add Extended Search

Hi, I'm building an installer and when I try to add a "New Extended Search", it throws an access violation error. It doesn't seem to matter what type of extended search you choose: [SEH_AV_READ_NULLPTR] ACCESS_VIOLATION (0xc0000005) at address [0x0194c792] Advanced Installer 16.2 build 436...
by Collins
Thu Aug 22, 2019 2:43 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin,

We use VM's that are in a hosted VSphere environment and I won't have access to it. I can setup a zoom meeting or Skype to share and give you control so you can use the environment for troubleshooting.
by Collins
Tue Aug 20, 2019 5:46 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Here are the Event Viewer logs for Application and System. Just remove ".Log" for the extention.
by Collins
Wed Aug 14, 2019 6:44 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin,

Sorry for the delay. Here is the same test on a clean server, one of the first servers I had used previously. It made no difference.

https://www.screencast.com/t/DkzpcyBXHge
by Collins
Fri Aug 02, 2019 3:55 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Catalin, Here are the steps to recreate: https://www.screencast.com/t/I5P7KTNh91 Also, this time I decided to try and uninstall the product from the msi dialog and the service was removed: https://www.screencast.com/t/qdZfa3tZh So I don't understand why it won't work from add\remove programs or comm...
by Collins
Wed Jul 31, 2019 6:29 pm
Forum: Common Problems
Topic: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service
Replies: 27
Views: 42099
 
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Re: Start Or Stop Service On Install Based On Property Doesn't Uninstall Service

Hi Catalin,

Yes, I already tried installing on a clean Windows 10 & new 2016 server using a domain account and get the same results where it leaves the service behind.

I provided two project and msi files. Are you using the msi that contains the two conditioned component services?

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