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by Eusebiu
Wed Apr 07, 2021 10:23 am
Forum: Common Problems
Topic: Firewall ports to download license
Replies: 5
Views: 1459

Re: Firewall ports to download license

Hello Vidar,

Indeed, our web site is hosted by Amazon. We have not had this reported in the past, but maybe allowing amazonaws.com address through the firewall would help.

Best regards,
Eusebiu
by Eusebiu
Mon Apr 05, 2021 4:40 pm
Forum: Common Problems
Topic: Firewall ports to download license
Replies: 5
Views: 1459

Re: Firewall ports to download license

Hi,

I apologize for the delayed reply.

As far as I can tell, no other address should be called during the registration process of Advanced Installer. Are you sure that you do not have any proxy installed on your network which filter the network access to our web server.

Best regards,
Eusebiu
by Eusebiu
Thu Apr 01, 2021 7:24 am
Forum: Common Problems
Topic: ACCESS_VIOLATION - MODULE_BASE_ADDRESS
Replies: 3
Views: 1800

Re: ACCESS_VIOLATION - MODULE_BASE_ADDRESS

Hello,

This issue may have different causes. In order to check this, please send your project to support at advancedinstaller dot com so I can investigate it.

Best regards,
Eusebiu
by Eusebiu
Mon Mar 29, 2021 5:14 pm
Forum: Common Problems
Topic: Warning 4154 While adding Pre-intsall feature In EXE peoject
Replies: 16
Views: 5969

Re: Warning 4154 While adding Pre-intsall feature In EXE peoject

Hi Akshay, As we've already mentioned above, this warning is displayed if the prerequisites are not successfully installed or if their install conditions are not correct. Are you sure the above causes do not apply to your package? Can you remove the command line from the "Full UI" field of the prere...
by Eusebiu
Mon Mar 29, 2021 9:25 am
Forum: Common Problems
Topic: How do I use a local file for the license agreement
Replies: 3
Views: 1493

Re: How do I use a local file for the license agreement

You're welcome. I'm glad you got this working.

Best regards,
Eusebiu
by Eusebiu
Tue Mar 23, 2021 11:15 am
Forum: Common Problems
Topic: How to set another odbc driver on my Advanced installer?
Replies: 1
Views: 1031

Re: How to set another odbc driver on my Advanced installer?

Hello Simona and welcome to our forums.

I'm glad you solved the issue. If you encounter other problems, just let us know.

Best regards,
Eusebiu
by Eusebiu
Mon Mar 22, 2021 5:21 pm
Forum: Common Problems
Topic: conditionally copy binaries
Replies: 3
Views: 1196

Re: conditionally copy binaries

Hi Shlomi, In order to achieve this, you can create a script that checks if that file exists and if so it adds it to the project and re-builds the project. You can use the " Add File " command line for this. You can see a BAT script example below: IF EXIST "D:\file.txt" ( "C:\Program Files (x86)\Cap...
by Eusebiu
Wed Mar 17, 2021 4:03 pm
Forum: Building Installers
Topic: When silent uninstall of old version happens
Replies: 3
Views: 891

Re: When silent uninstall of old version happens

Hi, There is nothing that you do wrong here, but the problem is that the uninstallation of the old version is performed during the "Remove Resources" action group which happens when the "ProgressDlg" dialog is displayed. So, during an upgrade, the old version will always be available on the machine ...
by Eusebiu
Wed Mar 17, 2021 3:48 pm
Forum: Common Problems
Topic: Firewall ports to download license
Replies: 5
Views: 1459

Re: Firewall ports to download license

Hello,

Yes, when an online registration is performed for Advanced Installer the server accessed is "www.advancedinstaller.com" with the default HTTP port.

Best regards,
Eusebiu
by Eusebiu
Wed Mar 17, 2021 3:41 pm
Forum: Common Problems
Topic: conditionally copy binaries
Replies: 3
Views: 1196

Re: conditionally copy binaries

Hi Shlomi, It seems that you forgot to attached your project file. Anyway, in order to achieve this you can either add that additional binary file in all your packages and set a condition so it will be installed only for that exceptional customer or you can add two different builds in the "Builds" p...
by Eusebiu
Wed Mar 17, 2021 3:29 pm
Forum: Building Installers
Topic: Custom installation and CheckList. help me please
Replies: 1
Views: 667

Re: Custom installation and CheckList. help me please

Hi and welcome to our forums. In order to achieve what you want, you need to first go in the "Organization" page of your project and create more features (some of them will be always installed and some only when a Full Installation is performed). Then, you can go in the "Files and Folders" page, rig...
by Eusebiu
Fri Mar 12, 2021 12:49 pm
Forum: Common Problems
Topic: How do I use a local file for the license agreement
Replies: 3
Views: 1493

Re: How do I use a local file for the license agreement

Hi, This may happen if you use multiple languages in your project. In this case, an EULA file should be specified for each language. To do this, you need to go in the "Translations" page, "Default Strings" tab, search for the "Control.Text.LicenseAgreementDlg#AgreementText_2" localization ID and set...
by Eusebiu
Fri Mar 12, 2021 12:28 pm
Forum: Common Problems
Topic: A DLL Requied Error
Replies: 5
Views: 1303

Re: A DLL Requied Error

Hi,

It seems that your project got corrupted somehow. I've fixed it and set it to you by email.

If you still encounter problems, just let me know.

Best regards,
Eusebiu
by Eusebiu
Thu Mar 11, 2021 5:33 pm
Forum: Common Problems
Topic: A DLL Requied Error
Replies: 5
Views: 1303

Re: A DLL Requied Error

Hi, Can you please extract the attached debug DLL file in the "C:\Program Files (x86)\Caphyon\Advanced Installer 18.0\custact\x86\" folder, then rebuild and retest your package? Please create a verbose log during the test on a problematic machine and send it to me again. Also, can you please tell me...
by Eusebiu
Thu Mar 11, 2021 2:03 pm
Forum: Common Problems
Topic: Executable and MSI Packages
Replies: 1
Views: 952

Re: Executable and MSI Packages

Hi,

Yes, you can go in the "Builds" page and select the "EXE setup with resources next to it" package type.

Let me know if this helped.

Best regards,
Eusebiu

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