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by Daniel
Tue Dec 01, 2020 9:52 am
Forum: Building Installers
Topic: Error while installing x64 URL preprequisite
Replies: 2
Views: 917

Re: Error while installing x64 URL preprequisite

Hi Tanya,

I am glad you got this solved.

Just get back to us if you have any further issues.

All the best,
Daniel
by Daniel
Wed Nov 18, 2020 7:14 am
Forum: Common Problems
Topic: SCCM Command Line
Replies: 3
Views: 782

Re: SCCM Command Line

You are welcome.

Daniel
by Daniel
Tue Nov 17, 2020 7:50 pm
Forum: Common Problems
Topic: SCCM Command Line
Replies: 3
Views: 782

Re: SCCM Command Line

Hi,

We apologize for the delayed reply on this.

Unfortunately we do not have support for any of your queries. However, I have forwarded your feedback to our dev team and maybe we will consider these improvements in the future.

All the best,
Daniel
by Daniel
Fri Nov 13, 2020 10:24 am
Forum: Common Problems
Topic: Question
Replies: 7
Views: 1254

Re: Question

Hi Toren,

We received your license request email and my colleague Dan replied you with the license activation info.

If there is anything else we can help you with just let us know.

All the best,
Daniel
by Daniel
Thu Nov 12, 2020 10:57 am
Forum: Building Installers
Topic: Run setup only if other SW installed
Replies: 10
Views: 2069

Re: Run setup only if other SW installed

Hi Hans, This behavior is generated by the "Check launch conditions before searching for prerequisites" option from "Prerequisites" page. Could you please uncheck this option and then rebuild and test again you scenario? screen.jpg When this option is checked, what actually happens is that the launc...
by Daniel
Tue Nov 10, 2020 10:55 am
Forum: Common Problems
Topic: Error while setup tries to configure IIS
Replies: 7
Views: 1625

Re: Error while setup tries to configure IIS

Hi Zsolt,

Analyzing your sent log file it seems the installation fialure of the log you have sent is caused by a failure of one of your custom action: SetWebAccessAuth

Could you try to debug your custom action code and make sure it returns an exit code of 0 (success)?

All the best,
Daniel
by Daniel
Tue Nov 10, 2020 10:35 am
Forum: Building Installers
Topic: Error in Updater
Replies: 3
Views: 1090

Re: Error in Updater

Hi Jaime, Understood. To avoid this corner case issue please just create the updates configuration project and build the updates configuration file using the current version of your setup. Then host it on your updates web sever. In this way you will get ab application is up to date message when chec...
by Daniel
Tue Nov 10, 2020 10:30 am
Forum: Common Problems
Topic: License Transfer
Replies: 1
Views: 443

Re: License Transfer

Hi,

I am sorry to hear that.

Please check my reply on the "License Transfer" thread.

All the best,
Daniel
by Daniel
Tue Nov 10, 2020 10:29 am
Forum: Common Problems
Topic: License Transfer
Replies: 1
Views: 454

Re: License Transfer

Hi and welcome to our forums, Just write us an email at support at advancedinstaller dot com and forward us your current license key. We will disable it and generate a new license key for you. Then all you should do is to install and register Advanced Installer on a new machine. All the best, Daniel
by Daniel
Wed Nov 04, 2020 9:40 am
Forum: Common Problems
Topic: Error while setup tries to configure IIS
Replies: 7
Views: 1625

Re: Error while setup tries to configure IIS

Hi Zsolt, I am afraid we weren't able to find to many details about this issue in the sent Event Viewer log. Could you please ask you customer to create an installation log and send it to us by email at support at advancedinstaller dot com so we can investigate it? Also, please send us your .AIP (se...
by Daniel
Tue Nov 03, 2020 12:34 pm
Forum: Building Installers
Topic: Registry key is not added
Replies: 1
Views: 714

Re: Registry key is not added

Hi Jaime, Please note that the related registry is a 32-bit registry key therefore on 64-bit machine it will be installed under Wow6432Node registry section. Here it is its install path: HKEY_LOCAL_MACHINE\SOFTWARE\ WOW6432Node \Google\Chrome\NativeMessagingHosts\com.desytec.videoencoder on a 64-bit...
by Daniel
Tue Nov 03, 2020 12:12 pm
Forum: Building Installers
Topic: Error in Updater
Replies: 3
Views: 1090

Re: Error in Updater

Hello Jaime, This may happen if the updates configuration file hosted onyour web server is missing or it is corrupted (e.g. invalid content - just make sure you build it using Advanced Installer). The URL of your updates configuration file (the Updater points to) seems to be this one: URL=https://ww...
by Daniel
Tue Nov 03, 2020 12:04 pm
Forum: Common Problems
Topic: Question
Replies: 7
Views: 1254

Re: Question

Hi Toren, This may happen if the updates setup package is configured to be silently launched for installation by the Updater. Just open your updates configuration project and go to "Updates" page -> "Update installer" tab and check if there is used any silent command line (e.g. /qn or /exenoui /qn)....
by Daniel
Mon Nov 02, 2020 5:01 pm
Forum: Common Problems
Topic: Installer Requires An Active Internet Connection for Installation
Replies: 13
Views: 2973

Re: Installer Requires An Active Internet Connection for Installation

Hi, Have you sent the email at support@advancedinstaller.com? I am afraid we did not receive any email from you as far as I can see in our inbox. Also, I have sent an email to you with the RC resource instructions to your email address (the one registered on our forums - the gmail one). Let me know ...
by Daniel
Mon Nov 02, 2020 11:05 am
Forum: Common Problems
Topic: Pinned application icons get invalidated on update
Replies: 15
Views: 9548

Re: Pinned application icons get invalidated on update

Hi,

Yes, I am afraid this is still a current limitation and it is quite unlikely to find out a resolution in the future.

Thank you for your understanding.

All the best,
Daniel

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