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by Eusebiu
Thu Mar 11, 2021 2:03 pm
Forum: Common Problems
Topic: Executable and MSI Packages
Replies: 1
Views: 988

Re: Executable and MSI Packages

Hi,

Yes, you can go in the "Builds" page and select the "EXE setup with resources next to it" package type.

Let me know if this helped.

Best regards,
Eusebiu
by Eusebiu
Thu Mar 11, 2021 1:24 pm
Forum: Common Problems
Topic: A DLL Requied Error
Replies: 5
Views: 1353

Re: A DLL Requied Error

Hi, It seems that the DLL checking for an active internet connection is failing, but I'm not sure why. Can you please tell me what version of Advanced Installer do you use? Also, can you reproduce this problem on multiple machines? If so, can you please create a debug log using the example below and...
by Eusebiu
Wed Feb 24, 2021 1:31 pm
Forum: Common Problems
Topic: Failed to localize one or more elements in the EXE bootstrapper
Replies: 9
Views: 2959

Re: Failed to localize one or more elements in the EXE bootstrapper

Hello Andrea, I tried all options. I can build only on network disks, but also suspending the antivirus (SOPHOS) I can't build locally. Do you perform the build on a network drive? If so, are you sure that the Advanced Installer process has enough permissions to write at that location? Furthermore i...
by Eusebiu
Fri Feb 19, 2021 12:15 pm
Forum: Common Problems
Topic: Failed to localize one or more elements in the EXE bootstrapper
Replies: 9
Views: 2959

Re: Failed to localize one or more elements in the EXE bootstrapper

Hello Andrea,

Do you encounter this problem on multiple machines? Can you check if the Event Viewer shows any information related to this? Also, can you send me some screenshots with the errors to support at advancedinstaller dot com?

Best regards,
Eusebiu
by Eusebiu
Wed Feb 17, 2021 12:52 pm
Forum: Common Problems
Topic: Failed to localize one or more elements in the EXE bootstrapper
Replies: 9
Views: 2959

Re: Failed to localize one or more elements in the EXE bootstrapper

Hello,

Did you try all the options discussed above and this still doesn't work for you?

Best regards,
Eusebiu
by Eusebiu
Thu Feb 11, 2021 12:11 pm
Forum: Common Problems
Topic: How to set installation folder same as .exe file?
Replies: 1
Views: 585

Re: How to set installation folder same as .exe file?

Hi,

You can use the "SETUPEXEDIR" property that contains the location of the EXE setup file, but please note that if the EXE file is on a CD/DVD drive or another non-writable location, the installation will fail.

Best regards,
Eusebiu
by Eusebiu
Thu Feb 11, 2021 11:47 am
Forum: Common Problems
Topic: Failed to localize one or more elements in the EXE bootstrapper
Replies: 9
Views: 2959

Re: Failed to localize one or more elements in the EXE bootstrapper

Hi, This is, indeed, strange if you tried all the methods, but you could not get rid of this error. Just to be sure, did you try all the below options? - restart the machine - make sure the "XXXXX 2019.1.20.exe" file is not kept in use by another process - disable the antivirus before the build proc...
by Eusebiu
Tue Feb 02, 2021 1:33 pm
Forum: Common Problems
Topic: setup ended prematurely because of an error
Replies: 3
Views: 1786

Re: setup ended prematurely because of an error

Hi Shlomi,

We have not found the problem because the user did not sent us the requested files to investigate them. Please send your project file and the verbose log of the installation to our support email address, so we can try to find why you encounter the problem.

Best regards,
Eusebiu
by Eusebiu
Tue Jan 26, 2021 1:19 pm
Forum: Common Problems
Topic: Hidden properties logged in plain text when passed as CustomActionData
Replies: 9
Views: 4538

Re: Hidden properties logged in plain text when passed as CustomActionData

Hi,

Indeed, the "MsiHiddenProperties" property is not displayed in the property picker, but you can just write it manually as in the image below.

I hope this helps.

Best regards,
Eusebiu
by Eusebiu
Fri Jan 15, 2021 10:51 am
Forum: Common Problems
Topic: Upgrade fails when driver feature is used
Replies: 1
Views: 575

Re: Upgrade fails when driver feature is used

Hi,

As per the email conversation, the problem appears because two drivers have the same destination folder which is not allowed. In order to fix this, the installation folder for one of those drivers needs to be changed.

Best regards,
Eusebiu
by Eusebiu
Thu Jan 14, 2021 3:37 pm
Forum: Building Installers
Topic: Database lost on upgrade
Replies: 7
Views: 1541

Re: Database lost on upgrade

You're welcome, Lubert. I'm glad you solved this.

Best regards,
Eusebiu
by Eusebiu
Mon Jan 11, 2021 1:02 pm
Forum: Building Installers
Topic: Database lost on upgrade
Replies: 7
Views: 1541

Re: Database lost on upgrade

Hi, Indeed, if a true condition was set for that SQL script in the old version, it will be executed on the uninstall of that version. In this case, you can try to preserve the database by using one of the methods below: - add an SQL Query before the "Remove Resources" action group from the "Custom A...
by Eusebiu
Thu Jan 07, 2021 12:43 pm
Forum: Building Installers
Topic: Database lost on upgrade
Replies: 7
Views: 1541

Re: Database lost on upgrade

Hi,

In order to skip an SQL Script execution during an uninstall, you can uncheck the "at uninstall" execution option for it.

Best regards,
Eusebiu
by Eusebiu
Wed Jan 06, 2021 2:12 pm
Forum: Building Installers
Topic: Database lost on upgrade
Replies: 7
Views: 1541

Re: Database lost on upgrade

Hi and welcome to our forums.

Indeed, during an uninstall/upgrade, all the files installed by the old version are removed from the machine. Is your database removed by an SQL script or it is just a file that should be kept on the machine?

Best regards,
Eusebiu

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