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by Eusebiu
Tue Jan 05, 2021 2:33 pm
Forum: Common Problems
Topic: *URGENT* Files are missing after installation
Replies: 1
Views: 501

Re: *URGENT* Files are missing after installation

Hi Zsolt, Please keep in mind that during an upgrade, all the files installed by the old version are removed and the files contained by the new version are installed. So, keeping the new DLL files copied by the hotfix on the machine is not possible because they are uninstalled during the upgrade sin...
by Eusebiu
Mon Jan 04, 2021 1:56 pm
Forum: Common Problems
Topic: Only Install Files if Folder Exists
Replies: 5
Views: 959

Re: Only Install Files if Folder Exists

Hi, A custom action is not necessary for this. Just create a property-based folder that points to the "C:\pgSQL" location (e.g. PGSQL_FOLDER) and move all the files into that folder. Then, go to the "Organization" page, select the feature containing all the resources, check the "Not Installed" optio...
by Eusebiu
Thu Dec 31, 2020 2:05 pm
Forum: Common Problems
Topic: Persistent Product Name
Replies: 1
Views: 431

Re: Persistent Product Name

Hi,

In order to achieve this, you can create a "[|ProductName]" folder under the "Application Folder" from the "Files and Folders" page and place all your files under that folder (see the image below).

Let me know if this helped.

Best regards,
Eusebiu
by Eusebiu
Thu Dec 31, 2020 2:00 pm
Forum: Common Problems
Topic: Only Install Files if Folder Exists
Replies: 5
Views: 959

Re: Only Install Files if Folder Exists

Hi,

Please see a similar scenario described in the "Setting APPDIR to dir on a drive which may not exist" thread.

Let me know if that helped.

Best regards,
Eusebiu
by Eusebiu
Thu Dec 31, 2020 1:34 pm
Forum: Common Problems
Topic: Still need help
Replies: 1
Views: 450

Re: Still need help

Hi, I've looked over the files that you sent and I've noticed the following things: 1. In the Updates Configuration project, "Update Installed Detection" tab you set the "Do not try to detect if the update was installed" option which means that the updater will not check if an update was installed a...
by Eusebiu
Tue Dec 22, 2020 12:21 pm
Forum: Feature Requests
Topic: Upgrade feature
Replies: 1
Views: 7699

Re: Upgrade feature

Hi,

Do you want to use for the new version the same installation path that was used for the old version? If so, please make sure that the "Use original installation path when upgrading" option from the "Upgrades" page of your project is selected.

Best regards,
Eusebiu
by Eusebiu
Tue Dec 22, 2020 12:20 pm
Forum: Building Installers
Topic: Steps to create a patch
Replies: 5
Views: 2472

Re: Steps to create a patch

You're welcome. Glad to assist.

Best regards,
Eusebiu
by Eusebiu
Tue Dec 15, 2020 6:03 pm
Forum: Common Problems
Topic: Air Theme shows strange behavior
Replies: 5
Views: 1076

Re: Air Theme shows strange behavior

Hi,

I did not receive your email with the AIP and background file. Can you please tell me when you sent them and what is the email subject?

Best regards,
Eusebiu
by Eusebiu
Tue Dec 15, 2020 3:45 pm
Forum: Common Problems
Topic: Air Theme shows strange behavior
Replies: 5
Views: 1076

Re: Air Theme shows strange behavior

You're welcome. I'm glad you got this working.

Best regards,
Eusebiu
by Eusebiu
Mon Dec 14, 2020 2:52 pm
Forum: Building Installers
Topic: Physical Paths in Azure DevOps
Replies: 1
Views: 745

Re: Physical Paths in Azure DevOps

Hello,

Please take a look on the "Support for moving AI Project file" thread which should help you.

If you want to update a path variable from the command line you can use the "/UpdatePathVariable" command.

Let me know if you have other questions.

Best regards,
Eusebiu
by Eusebiu
Thu Dec 10, 2020 4:26 pm
Forum: Common Problems
Topic: Unable to install newer MSI, another version of this product is installed
Replies: 3
Views: 870

Re: Unable to install newer MSI, another version of this product is installed

Hi,

This problem may appear if the Product Code of the two versions of your product is identical or if their version number is the same.

You can read more about this problem on the "Why do I receive the "Another version of this product is already installed" message" FAQ.

Best regards,
Eusebiu
by Eusebiu
Wed Dec 09, 2020 8:31 am
Forum: Common Problems
Topic: Air Theme shows strange behavior
Replies: 5
Views: 1076

Re: Air Theme shows strange behavior

Hi, I tested this, but I could not reproduce the problem. Can you please send me a sample buildable project that reproduces this, so I can investigate it? Is there a way to get the disk information without using enhanced interface setting? You can achieve this as explained in the " How to add disk s...
by Eusebiu
Wed Dec 09, 2020 7:57 am
Forum: Building Installers
Topic: "Upgrades" - Uninstall old Prerequisites
Replies: 7
Views: 6360

Re: "Upgrades" - Uninstall old Prerequisites

Hi,

Thank you for sharing your solution with us. It will surely help other users that will need to implement a similar scenario.

Best regards,
Eusebiu
by Eusebiu
Wed Dec 02, 2020 5:59 am
Forum: Common Problems
Topic: Synchronized folder
Replies: 11
Views: 1540

Re: Synchronized folder

Hi Shlomi,

Can you please test this in the latest version of Advanced Installer and see if it works?

Best regards,
Eusebiu
by Eusebiu
Thu Nov 26, 2020 6:32 pm
Forum: Common Problems
Topic: Synchronized folder
Replies: 11
Views: 1540

Re: Synchronized folder

Hi,

When you change the feature for a synchronized folder you are asked if you want to move all the existing resources to that feature (see image below). Please make sure that you select "Yes" and all the files should be moved there.

Best regards,
Eusebiu

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