Starting with Advanced Installer 16.1, we have added support for Java 11. With that being said, could you please rebuild your project with a newer version of Advanced Installer and let me know if that helps?
If not, please forward me, by e-mail at support at advancedinstaller dot com, the following:
- more details about the encountered behavior (screenshots)
- the .AIP file used to build your setup
- a download link for your setup