Dear Advanced Installer Support Team,
Let me forward an installation log to you, that a customer got after an installation-rollback. He did the following steps:
1. Installer our product
2. Wanted to add our web component for his installation, so he opened Control Panel -> Programs and Features -> right click on our product -> Modify -> selected our web component
3. The installation couldn´t be completed, so a rollback occurred. Fortunately he saved the logfile, I´m forwarding it to you.
Do you have any idea what is the problem?
Note: He is already the 3rd customer of ours who reported the same problem, so we started to handle these request with high priority. Recently we upgraded AI version few times, we are not sure whether an AI version is causing our problem. AI 17.9 was used for the problematic version of our product.