stevebates
Posts: 2
Joined: Wed Apr 07, 2021 11:16 am

Installer hangs in background and doesn't proceed

Wed Jun 29, 2022 4:37 pm

Hi,

We have created an installer project with v19.6 and are rolling it out to our client machines.

I've noticed a number of sites accept the upgrade file (background PHP script emails some details through as the file is checked), the client PC also downloads the update file successfully into the ProgramData folder.

However when checking task manager we can see the Updater.exe app is still running and usually the Windows installer file for our project is running as well. These can be left for hours and the install doesn't progress any further. If I kill both apps and run them normally from the UI (or even updater via a manual command) the app tends to install OK without any issues.

The below log entry was taken from a 64bit Windows 10 client machine. I'm assuming a return code of 0 is successful so it to me appears to be verifying the code signing trust (maybe) and then stopping after this stage? There isn't any clear indication to me of what's next/what its stuck on?

Code: Select all

# 2022-06-29 14-12-46 [PID=10900|Thread=12320]                                                                          |		Service running from path: "C:\Program Files (x86)\[removed]\[removed]\Updater\[removed]-Updater.exe" /runservice
# 2022-06-29 14-12-47 [PID=10900|Thread=12320]                                                                          |		LegacyIpcObjectBaseName: 
# 2022-06-29 14-12-49 [PID=10900|Thread=12320]                                                                          |		IPC Object name base: F8032FDE_EFCB_4A7D_9717_998178775EF8
# 2022-06-29 14-12-49 [PID=10900|Thread=12320]                                                                          |		WaitForServerToBecomeReady Global\evt3_F8032FDE_EFCB_4A7D_9717_998178775EF8 started
# 2022-06-29 14-12-49 [PID=10900|Thread=12320]                                                                          |		Server ready event Global\evt3_F8032FDE_EFCB_4A7D_9717_998178775EF8 created

<< Advanced Installer (x86) Log >>
OS Version: 10.0.18363 SP0 (workstation) [x64]
CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz

# 2022-06-29 14-13-10 [PID=10684|Thread=14292]                                                                          |		IPC Object name base: F8032FDE_EFCB_4A7D_9717_998178775EF8
# 2022-06-29 14-13-10 [PID=10684|Thread=14292]                                                                          |		Waiting for commands. File map name: Global\srv_F8032FDE_EFCB_4A7D_9717_998178775EF8
# 2022-06-29 14-13-10 [PID=10684|Thread=14292]                                                                          |		SignalServer Global\evt3_F8032FDE_EFCB_4A7D_9717_998178775EF8 started
# 2022-06-29 14-13-10 [PID=10684|Thread=14292]                                                                          |		Server is ready
t is signaled

<< Advanced Installer (x86) Log >>
OS Version: 10.0.18363 SP0 (workstation) [x64]
CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz

# 2022-06-29 14-13-10 [PID=940|Thread=13264]                                                                            |		Starting updater as server. Return code: 0
# 2022-06-29 14-13-35 [PID=10900|Thread=12320]                                                                          |		VerifySignatureTrust returnned: 0

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Installer hangs in background and doesn't proceed

Mon Jul 04, 2022 12:55 pm

Hello,

I'm not sure why this happens.

Are you running the Updater through the scheduled Task with the /silentall command? If so, can you please try to add the -nogui argument to the command line and see if it helps?

Are you able to reproduce this on multiple clean machines, or is it specific to one machine only?

Also, the Updater return code 0 means - Found updates for the application. More details on the below article:

Updater return codes

If the -nogui command does not help you, can you please forward to us by email to support at advancedinstaller dot com the following resources:

1. the old .AIP (setup project) file
2. the new .AIP (setup project) file
3. the Updates Configuration Project
4. a download link for your setup package

so we can further investigate this.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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