Error running installer after removing custom action

[AquaComm]

Similar problem as reported here viewtopic.php?t=39889 .

I have removed a custom action "LaunchFile" from my project but when running the installer I get the following:

2023-03-29_16-28-21.png (209.85 KiB) Viewed 5570 times

As you can see there is no "LaunchFile" custom action listed in the Existing Custom Actions box however the installation fails apparently because it returns an error.

I have closed and re-opened the project a couple of times but the issue remains.

I'm using AI v20.3.2 .

[AquaComm]

Hello,

Please note that an upgrade installation consists in two parts:

the uninstall of the old product version
the installation of the new product version

Although you removed the custom action from the upgraded package, the custom action may be executed during the uninstall of the old setup package.

To remove a broken installation, please follow the steps from the How do I remove a broken installation article.

Let us know if that helped.

Best regards,
Dan

[Catalin]

Hello,

Is this happening during an upgrade installation?

If so, this might indeed be the case described by my colleague Dan.

To check this, please open the project which built the previous version and verify that the custom action is scheduled to run on Uninstall too.

If that's the case, the solution to this would be:

- uncheck the "Uninstall" option for your custom action

- rebuild the project

- on the machine where this is replicated, recache the MSI by using the /fv option, e.g.:

Code: Select all

msiexec /fv <path_to_new_msi>

Then proceed to run the upgrade again.

Hope this helps!

Best regards,
Catalin

[AquaComm]

Thanks for this updated information. Fortunately I discovered this event while testing so I fixed the issue using the Microsoft Fixit option.

[Liviu]

Hello,

Thank you for your follow-up on this.

Let us know if you have any other questions.

Best regards,
Liviu