SEH_AV_DEP_BADPTR

[ifoko]

Hi,

On a customer machine following error. Not by all.

[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x00fd14e9]

*** Stack Trace (x86) ***

[0x00fd14e9] -----
[0x7352803c] MsiSetOfflineContextW()
[0x733ea584] MsiInvalidateFeatureCache()
[0x73445d12] MsiGetPropertyW()
[0x0018847d] -----
[0x0019c80f] -----
[0x001a4a07] -----
[0x001a463a] -----
[0x00198705] -----
[0x0019e69d] -----
[0x0019e669] -----
[0x0019c97e] -----
[0x0019e3ce] -----
[0x00145903] -----
[0x00145b14] -----
[0x00146214] -----
[0x001507b2] -----
[0x778a9ef2] RtlInitializeExceptionChain()
[0x778a9ec5] RtlInitializeExceptionChain()

[Daniel]

Hello,

I'm not sure why you are encountering this behavior. Can you please specify what is your customer machine software configuration (i.e. Windows version, service pack, Windows Installer version, OS language) and send us the .AIP (project file) and a verbose log of the installation to support at advancedinstaller dot com so we can investigate them? Also, can you test the installation package on clean machines, having a similar software configuration with your customer machine, and see if the behavior still reproduce?

All the best,
Daniel

[ifoko]

Hi,

No I can not reproduce it. Customer said after the 2,3 installation it worked.
Machine is Win7.

[epu]

We got this once as well, with bootstrapping exe, on windows7 x64 sp1, advinst10.6.

Code: Select all

[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x00fd14e9]

*** Stack Trace (x86) ***

[0x00fd14e9]  -----
[0x6a41803c]  MsiSetOfflineContextW()
[0x6a2da584]  MsiInvalidateFeatureCache()
[0x6a335d12]  MsiGetPropertyW()
[0x00170c89]  -----
[0x001850a9]  -----
[0x000ee465]  -----
[0x001140e1]  -----
[0x000f2866]  -----
[0x000f20a2]  -----
[0x000f1ac6]  -----
[0x000f0af9]  -----
[0x001ad877]  -----
[0x0016dd7d]  -----
[0x000e32d4]  -----
[0x000eff4c]  -----
[0x000efdf7]  -----
[0x000f7ea9]  -----
[0x75c262fa]  gapfnScSendMessage()
[0x75c4f943]  GetCursor()
[0x75c4f784]  GetCursor()
[0x75c4f889]  GetCursor()
[0x75c262fa]  gapfnScSendMessage()
[0x75c26d3a]  GetThreadDesktop()
[0x75c26de8]  GetThreadDesktop()
[0x75c26e44]  GetThreadDesktop()
[0x77c4010a]  KiUserCallbackDispatcher()
[0x000f861e]  -----
[0x000e0000]  MODULE_BASE_ADDRESS

[Daniel]

Hello,

Unfortunately, we are not sure when this behavior reproduces. So far, it seems this happens only when our "Enhanced User Interface" feature is enabled, but it replicates very erratically and we could not isolate the behavior on our test machine. As a workaround you can try to disable the "Enhanced User Interface" in your project and see if the behavior still persist. Starting with the next version of Advanced Installer (11.2) we'll try to add some improvements to our "Enhanced User Interface" feature which hopefully will avoid this glitches.

Also, would be very useful for us if you can identify a pattern when this behavior replicates or if you can isolate it in a sample.

All the best,
Daniel

[epu]

Hey Daniel,

Thanks for your reply.

That is interesting; we are using a customized version of the default air theme.
Besides changing png/jpg, some buttons send web request events.

It looks like we also hit this erratically: I have 3 total developer-logged cases since March, but every time, the application succeeds if you re-install later. We are anticipating the volume of cases will go up, when we announce our product in the next few days.

I will follow up via e-mail with a copy of the project file, and a link where you can grab the executable.

[mbilet]

Hi,

I've experienced the same issue. However it's not ease to reproduce.
Maybe my details will help to resolve it.

I received the next error message after running the installer from the shared folder of other computer in the network(not sure that network has caused an error):

The application ran into a problem that it couldn't handle. Sorry for the inconvenience.
Details:
[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x00fd14e9]

*** Stack Trace (x86) ***

[0x00fd14e9] -----
[0x747c803c] MsiSetOfflineContextW()
[0x7468a584] MsiInvalidateFeatureCache()
[0x746e5d12] MsiGetPropertyW()
[0x003f612a] -----
[0x0040a8bb] -----
[0x0041a718] -----
[0x0041a1dd] -----
[0x0040cbed] -----
[0x004065a3] -----
[0x0040c4f0] -----
[0x0040c4bb] -----
[0x0040aa2a] -----
[0x0040c1b2] -----
[0x003ae31f] -----
[0x003ae542] -----
[0x003aecce] -----
[0x003be592] -----
[0x777f9f72] RtlInitializeExceptionChain()
[0x777f9f45] RtlInitializeExceptionChain()
[0x00360000] MODULE_BASE_ADDRESS

Environment:
Windows 7 64 bit
AI 11.1

Thanks,
Mykola

[Daniel]

Hello Mykola,

Thank you for the info. I've tested the scenario on multiple machines, but unfortunately I cannot replicate the behavior.

All the best,
Daniel

[nedland]

While testing an installer I got the same issue I think:
The error message came up after choosing an install folder I think. It was at the point I normally get the message saying do you trust this publisher bit, but that didn't come up, instead the error message came up behind the install dialog box.
It installed fine when I retried it and I've not seen this on other computers.
I'm using the Professional edition of AI 12.2.
My pc is running Windows 7 Enterprise, 64-bit

[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x0fffff7a]

Advanced Installer Enhanced UI 12.2 build 64035
*** Stack Trace (x86) ***

[0x0fffff7a] -----
[0x6f472be7] MsiSetOfflineContextW()
[0x6f33a9a4] MsiInvalidateFeatureCache()
[0x6f397cea] MsiGetPropertyW()
[0x009bc1b7] -----
[0x009d0e24] -----
[0x009e1587] -----
[0x009e1057] -----
[0x009d378a] -----
[0x009cc44f] -----
[0x009d308d] -----
[0x009d3058] -----
[0x009d0f93] -----
[0x009d2b4b] -----
[0x00971f92] -----
[0x009721ef] -----
[0x0097215f] -----
[0x0097297f] -----
[0x00983bac] -----
[0x77349f72] RtlInitializeExceptionChain()
[0x77349f45] RtlInitializeExceptionChain()
[0x00920000] MODULE_BASE_ADDRESS

[Daniel]

Hello and welcome to our forums,

Thank you for your feedback.

Unfortunately, the only way to further investigate this would be for you to find out a pattern when the behavior replicates (with a consistent rate) and send it us so we can test on our side.

All the best,
Daniel

[TheBeardedDev]

Hi,

Just wanted to add to this, we just saw this issue again, x64 Win7
Using Advanced Installer Enhanced UI 12.7.1
We can't seem to readily reproduce this, and typically rerunning the installer seems to work.
This has seemed to only happen when the installer is ran from a network driver.


"The application ran into a problem that it couldn't handle.
Sorry for the inconvenience."

[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address....

Advanced Installer Enhanced UI 12.7.1 build 68466
...

Thanks,
Andrew