Installer hangs on File removal Stage

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mheckmann
Posts: 73
Joined: Wed Apr 20, 2011 6:24 pm

Installer hangs on File removal Stage

Postby mheckmann » Wed Jan 03, 2018 7:27 pm

Hello,

a customer of ours reports a problem where during the installation the Installer hangs at the "Preparing files for removal" stage.
The only thing out of the ordinary with his system is that the windows system temp folder is in a custom location set via a environment variable and all drives are encrypted using bitlocker.
I asked for a verbose log which is attached here.

Thank you very much for your help and Happy New Year
Best
Markus
Attachments
TDinstallSTAT.zip
(213.71 KiB) Downloaded 4 times

Daniel
Posts: 6853
Joined: Mon Apr 02, 2012 1:11 pm
Contact:

Re: Installer hangs on File removal Stage

Postby Daniel » Thu Jan 04, 2018 1:42 pm

Hello Markus,

Have a great New Year you too!

We tested the scenario but we cannot replicate the issue. Can you please manually check if there is not a large amount of files you configured into your setup project to be deleted?

Also, please send us the AIP (project file) to support at advancedinstaller dot com so we can investigate and test its settings too.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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