We used Advanced installer 8.5
Now we updated on a new computer to 9.4
both are enterprise versions.
running an old project on the old PC with 8.5 everything runs fine.
Running the same project eith the new PC and Advanced installer 9.4 gives th following result:
The setup starts and shows the license agreement, but when starting to install it crashes. I can't say, if it is installing a proquesit or the software itself.
all OS are Windows 7 64 Bit
We use userdefined Dialogs and some prereqeusites and merge modules.
SPECTRUM_4.0.04_setup.exe is the name of the setup we created.
Who can help?
here the content of the Report.wer file:
Code: Select all
Version=1
EventType=BEX
EventTime=129890559058885581
ReportType=2
Consent=1
UploadTime=129890559059353581
ReportIdentifier=b5fffe6c-e2b9-11e1-af5c-082e5f0d699a
IntegratorReportIdentifier=b5fffe6b-e2b9-11e1-af5c-082e5f0d699a
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SPECTRUM_4.0.04_setup.exe
Sig[1].Name=Application Version
Sig[1].Value=4.0.4.0
Sig[2].Name=Application Timestamp
Sig[2].Value=501122af
Sig[3].Name=Fault Module Name
Sig[3].Value=SPECTRUM_4.0.04_setup.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=4.0.4.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=501122af
Sig[6].Name=Exception Offset
Sig[6].Value=000a7724
Sig[7].Name=Exception Code
Sig[7].Value=c0000417
Sig[8].Name=Exception Data
Sig[8].Value=00000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=16fe
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=16fe8548251952593b609b40f6f3c677
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=25e9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=25e96956b8124226226d83875c1716e7
UI[2]=C:\Users\englisch\Desktop\SPECTRUM_4.0.04_setup.exe
UI[3]=Diese Datenbank ist korrekt und enthält nötige Daten um SPECTRUM 4.0 zu installieren. has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\englisch\Desktop\SPECTRUM_4.0.04_setup.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\ole32.dll
LoadedModule[17]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[18]=C:\Windows\system32\dbghelp.dll
LoadedModule[19]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[20]=C:\Windows\system32\MSIMG32.dll
LoadedModule[21]=C:\Windows\system32\VERSION.dll
LoadedModule[22]=C:\Windows\system32\NETAPI32.dll
LoadedModule[23]=C:\Windows\system32\netutils.dll
LoadedModule[24]=C:\Windows\system32\srvcli.dll
LoadedModule[25]=C:\Windows\system32\wkscli.dll
LoadedModule[26]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[27]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[28]=C:\Windows\system32\IMM32.DLL
LoadedModule[29]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[30]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
LoadedModule[31]=C:\Windows\system32\uxtheme.dll
LoadedModule[32]=C:\Windows\system32\RICHED20.DLL
LoadedModule[33]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[34]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[35]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[36]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[37]=C:\Windows\system32\propsys.dll
LoadedModule[38]=C:\Windows\system32\ntmarta.dll
LoadedModule[39]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[40]=C:\Windows\system32\dwmapi.dll
LoadedModule[41]=C:\Windows\system32\msi.dll
LoadedModule[42]=\\?\C:\Users\englisch\AppData\Roaming\CAPAROL\SPECTRUM 4.0\install\2057.dll
LoadedModule[43]=C:\Windows\system32\explorerframe.dll
LoadedModule[44]=C:\Windows\system32\DUser.dll
LoadedModule[45]=C:\Windows\system32\DUI70.dll
LoadedModule[46]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[47]=C:\Windows\system32\rsaenh.dll
LoadedModule[48]=C:\Windows\SysWOW64\APPHELP.DLL
LoadedModule[49]=C:\Windows\SysWOW64\MSCOREE.DLL
LoadedModule[50]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[51]=C:\Windows\system32\profapi.dll
LoadedModule[52]=C:\Windows\system32\MsiHnd.dll
LoadedModule[53]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[54]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[55]=C:\Windows\SysWOW64\SFC.DLL
LoadedModule[56]=C:\Windows\system32\sfc_os.DLL
LoadedModule[57]=C:\Windows\system32\DEVRTL.dll
LoadedModule[58]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\fusion.dll
LoadedModule[59]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[60]=C:\Windows\system32\MSVCR100_CLR0400.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Diese Datenbank ist korrekt und enthält nötige Daten um SPECTRUM 4.0 zu installieren.
AppPath=C:\Users\englisch\Desktop\SPECTRUM_4.0.04_setup.exe