a.guelle
Posts: 97
Joined: Tue May 19, 2015 2:23 pm

[solved] Uninstallation does not remove files

Mon Jun 01, 2015 2:23 pm

Hi,

when running an un-installation my previously installed files will not be removed. Maybe i accidently misconfigured something, but I have no idea where...

Doesn someone have an idea?
Last edited by a.guelle on Wed Aug 10, 2016 12:46 pm, edited 1 time in total.

Dan
Posts: 4513
Joined: Wed Apr 24, 2013 3:51 pm

Re: Uninstallation does not remove files

Tue Jun 02, 2015 8:30 am

Hello,

Please note that during an uninstall, Windows Installer removes only the data registered into the MSI file. All other data created by custom actions, by the installed application or by the user is not registered in the MSI, therefore it will not be removed.

If you want to also delete this data, you can use the "Uninstall Cleanup" wizard feature to remove any redundant files or folder. On the Files and Folders page, simply right click the folder that needs to be cleaned up upon uninstall and click “Uninstall Cleanup". The “Wizard” will guide you through the rest of the process.

If you need any help, please let us know.

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
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a.guelle
Posts: 97
Joined: Tue May 19, 2015 2:23 pm

Re: Uninstallation does not remove files

Tue Jun 02, 2015 10:07 am

Hi Dan,

The files were created by the MSI Installer. I realized that all files left are XML files. But though they are explicitly marked for uninstallation, they stay...
Attachments
not-uninstalled.PNG
not-uninstalled.PNG (27.53KiB)Viewed 7254 times
XML-uninstall.PNG
XML-uninstall.PNG (75.43KiB)Viewed 7254 times

a.guelle
Posts: 97
Joined: Tue May 19, 2015 2:23 pm

Re: Uninstallation does not remove files

Tue Jun 02, 2015 10:18 am

The wizard method also does not clean up my directory...
Attachments
clean-up_wizard.PNG
clean-up_wizard.PNG (48.49KiB)Viewed 7254 times

Dan
Posts: 4513
Joined: Wed Apr 24, 2013 3:51 pm

Re: Uninstallation does not remove files

Wed Jun 03, 2015 3:08 pm

Hello,

I'm not sure why you encountered the this behavior.
In order to have a better view about this, can you please send us the .AIP (project file) and a verbose log of the uninstall process to support at advancedinstaller dot com so we can investigate it? If it contains confidential information you can send us a small test project which reproduce this behavior.

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
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a.guelle
Posts: 97
Joined: Tue May 19, 2015 2:23 pm

Re: Uninstallation does not remove files

Thu Jun 04, 2015 9:04 am

Hi Dan,

I realized that I marked all XML files as such when importing the JBoss folder. This was not necessary as I did not need to change them during the installation. After I imported all files as "normal" files instead of XML files the uninstallation worked as expected.

Thanx so far,

Angelo

Dan
Posts: 4513
Joined: Wed Apr 24, 2013 3:51 pm

Re: Uninstallation does not remove files

Thu Jun 04, 2015 1:42 pm

You're always welcome Angelo,

Just in case you have encountered or if you will encounter any difficulties in implementing your installation scenarios with Advanced Installer, let us know and we will gladly assist you.

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
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