One of our customers is getting an error during an upgrade install:
Error writing to file: <filename>. Verify that you have access to that directory.
The customer was upgrading a per-user install with a new per-user install. The Windows account he was using is a local Administrator on the PC. I went over the permissions of both the file he was trying to access, and the containing directory, with the customer in a phone call. Apparently his user account and the Administrators group both had full control of the directory and file in question.
I can't even seem to cause this situation in my own environment, regardless of the permissions I set on files and folders in that area, I CAN reproduce the following error:
The installer has insufficient privileges to access this directory: <dirname>. The installation cannot continue. Log on as administrator or contact your system administrator.
But this is a different error from what the customer was seeing. In order to get him past the problem, I had him rename the entire installation directory out of the way. After this, the installation proceeded without issue.
Can anyone suggest how this error could have occurred?
- dan