Hi,
We apologize for any inconveniences. The high load of support tickets requires us to equally split our time and answer all of our users (all commercial licenses include the same type of support, thus all customers are treated equally). In such situations reply times are usually in the 24h timeframe (we try to answer faster than the 48h limit mentioned in our EULA), except week-ends.
Regarding your problem, please make sure that the scheduled task is configured correctly (no username and password) in both the older and newer versions of your projects and also that the installed detection of the updates is set correctly in your "Update Configurations" project.
Best regards,
Eusebiu