Jis
Posts: 51
Joined: Thu Dec 12, 2013 6:02 am

Build does not work after upgrade

Thu Aug 17, 2017 8:36 am

Hi,

I was using AI version 13.6 and things were running fine. I then upgraded my AI to version 14.0.2 after which my installations are failing.
Why is this happening?

An already created exe (With AI version 13.6) installation works fine for me. But the same aip if I build in 14.0.2 and then try to install it fails. Why does this happen.

You help and advice is very much appreciated.

Thanks in advance,
Jis.

Sorin
Posts: 663
Joined: Mon May 08, 2017 1:03 pm

Re: Build does not work after upgrade

Thu Aug 17, 2017 8:44 am

Hello Jis,

Please send us the .AIP (project) and a verbose log of the installation to support at advancedinstaller dot com so we can investigate them.

Best regards,
Sorin
Sorin Stefan - Advanced Installer Team
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Jis
Posts: 51
Joined: Thu Dec 12, 2013 6:02 am

Re: Build does not work after upgrade

Thu Aug 17, 2017 10:24 am

Hi Sorin,

I have sent you the mail with the aip file and the log file.

Thanks in advance,
Jis.

Sorin
Posts: 663
Joined: Mon May 08, 2017 1:03 pm

Re: Build does not work after upgrade

Fri Aug 18, 2017 10:28 am

Hello,

I've investigated your log file and it seems that one of your custom actions is failing. I've send you an email with more details.

Best regards,
Sorin
Sorin Stefan - Advanced Installer Team
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