Uninstall issue.

[Jimmy_Cnir]

Hi,
We have a problem,
We completed the installation of APP and the use of applications and features to uninstall APP, when we delete the source *.exe, the system show can not find the specified drive.
The source *.exe does not exist in the initial installation path, if the change path how to specify?

Could you help solve this issue?

attached: error message picture and project file.

installerror.jpg (234.09 KiB) Viewed 4881 times

[Eusebiu]

Hi and welcome to our forums.

I apologize for the late reply.

I tested the scenario in your project and also in a new project, but I couldn't reproduce the problem. Can you reproduce it on multiple clean machines? Does the problem still appear if you check the "Do not delete extracted MSI and CAB files" option from the "Builds" page?

Best regards,
Eusebiu

[Jimmy_Cnir]

Hi,

"Do not delete extracted MSI and CAB files" option is workable.

Thank you very much.

[Jimmy_Cnir]

Hi,

"Do not delete extracted MSI and CAB files" option is workable.
But when the APP is removed from the control panel, it only uninstall itself.

I put all files into cloud, could you please help to solve this issue?
https://drive.google.com/drive/folders/ ... sp=sharing

[Eusebiu]

Hi,

I could not download your files because I do not have the necessary permissions. However I requested permissions from an email that has the "caphyon.com" domain (the name of our company). Please grant access to that email, so I can download the files.

Best regards,
Eusebiu

[Jimmy_Cnir]

Hi,

It's my fault.
I have changed the settings. Please try again.
thank you

[Eusebiu]

Hi,

A complete command line is necessary in the "Uninstall using this command line" field for the prerequisites to be also uninstalled. Unlike the "Install Command Lines" fields, the "Maintenance Command Lines" fields require a full command line (like the one that you would use in a Command Prompt) that also include the location and the name of the package or the uninstall shortcut or its Product Code.

Best regards,
Eusebiu

[Jimmy_Cnir]

Hi,

I understand what you mean, but when the user downloads the file and installs it, user usually delete the file and will not find the file when user run uninstall.
Can you make a setting: first duplicate itself file to the specified directory, and then run itself.
I tried and repackaged using the above method, but did not support command line mode.

[Eusebiu]

Hi,

You can write the Windows Installer uninstall command like "/x {ProductCode}" or you can point to an uninstall shortcut from the application. Otherwise, you can select the "Do not remove prerequisites files" option from the "Packages" tab, so the prerequisites packages will not be removed from the machine and they can be used during the uninstallation.

Best regards,
Eusebiu