Installer Version problem

[Paulus999]

Hi there
Hope someone can assist. Using version 14.5.2 Community version
Built Version 11.2.1 of a program called LOADIT and installed it
Built Version 12.3.4 of the same program but configured as an Update to replace existing version

When Installed, it replaces all the software in the installation folder but the Control Panel shows both versions (See below)

Any assistance gratefully received

AdInstScreenshot.png (11.84 KiB) Viewed 2984 times

[Daniel]

Hello and welcome on our forums,

This could happen if you did not use the same UpgradeCode for both versions of your setup package. You can check this from "Product Details" page -> "Product IDs" tab.

Also, please take a look on our "How to upgrade an older version of the package" article which could be useful for you.

All the best,
Daniel

[Paulus999]

Hi Daniel
Thanks for the reply

Unfortunately I cannot see a product ID's Tab on that screen

[Paulus999]

What I have done is opened the AIP Files for both versions and can see the following

Original Version
<ROW UpgradeCode="[|UpgradeCode]" VersionMin="0.0.1" VersionMax="[|ProductVersion]" Attributes="257" ActionProperty="OLDPRODUCTS"/>
<ROW UpgradeCode="[|UpgradeCode]" VersionMin="[|ProductVersion]" Attributes="2" ActionProperty="AI_NEWERPRODUCTFOUND"/>

New Version
<ROW UpgradeCode="[|UpgradeCode]" VersionMin="0.0.1" VersionMax="[|ProductVersion]" Attributes="257" ActionProperty="OLDPRODUCTS"/>
<ROW UpgradeCode="[|UpgradeCode]" VersionMin="[|ProductVersion]" Attributes="2" ActionProperty="AI_NEWERPRODUCTFOUND"/>

Not sure if this is what you mean but they look the same to me.

Thx

[Daniel]

Hello,

Can you please send us the .AIPs (project files) to support at advancedinstaller dot com so we can investigate their settings?

All the best,
Daniel

[Paulus999]

Will Do and have also attached the files here

Thanks

[Daniel]

Hello Paul,

Yes, it seems you projects have different UpgradeCodes, this mean they are not upgrade compatible.

To be upgrade compatible you should proceed like this:

1. open the setup project of your 11.2.1 ProductVersion
2. go to "File" menu -> "Save" -> "Save as" option and save a copy of your project into a new location on your disk
3. go to "Product Details" page and increase the version of the "Product Version" field and build the upgraded version of your setup package

The above are the steps to proceed with when you want to build upgrade compatible products.

If you have any questions just let us know.

All the best,
Daniel

[Paulus999]

Ah - the light finally dawns

Many thanks for your time on this Daniel

[Daniel]

You are always welcome Paul.

All the best,
Daniel