RemoveExistingProducts return value 3

[prerak6962]

Hello,
In one of my installer project, the installer terminates with an error on update. In the logs, I can see that the RemoveExistingProducts custom action returns value 3.
What can be the scenarios where this action can return an error?
The executable is launched as an administrator. Also, I do not have any service running in the background.
But I do have an executable running as a background process. Even if I terminate this process, the result is the same.
If I try to uninstall the application from Control Panel, it shows the UAC dialog, and after I click "Yes" on it, it does nothing.

I have attached the log file here.

[Daniel]

Hello,

I'm afraid the log file do not offer us any hint for the cause of this old version uninstall failure.

Could you manually run the following command from an elevated process:

Code: Select all

msiexec.exe /x {36128478-C7D5-419F-8F73-9642269B9AD0} /L*V <pathToLog>\uninstall.log

and send us the created uninstall.log file too?

Also, if you could send us by email to support at advancedinstaller dot com a download link for your old and new version of your setup packages and their AIPs (project files) so we can fully test and investigate this on our side, this will be great.

All the best,
Daniel