amarnathchandran
Posts: 7
Joined: Mon Jan 30, 2017 12:34 pm

Software upgrade failure.

Tue Apr 17, 2018 11:22 am

We have an application for Client-Server software, When we upgrade the Server software it will automatically upgrade all the connected Client on the server.
One of our customer environment it fails to succeed the Client upgrades due to below error.
The cwClient cannot be uninstalled with the MSIEXEC uninstall command line (“This installation package could not be opened. Verify that the package exists”)

Error code: Product: cwClient -- Error 2753.

I have also attached the upgrade logs for your reference.
Attachments
cwUpgrade.log
(509.13KiB)Downloaded 235 times

Daniel
Posts: 8237
Joined: Mon Apr 02, 2012 1:11 pm
Contact:  Website

Re: Software upgrade failure.

Wed Apr 18, 2018 2:46 pm

Hello,

Analyzing your attached log file it seems the upgrade installation process fails because one of your custom action fails. The StartService.EXE custom action fails to launch the "StartService.EXE" file because this file is not deployed by the setup package. Its component is not marked for installation.

Let us know if this helped, otherwise please send us by email to support at advancedinstaller dot com the AIPs (project files) of your old and new product version so we can further investigate them.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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