amarnathchandran
Posts: 7
Joined: Mon Jan 30, 2017 12:34 pm

This installation package could not be opened. Verify that the package exists

Tue Apr 17, 2018 12:16 pm

Hello Sir,

We are having a Client-Server architecture software.
The problem occurs sometimes .msi installer fails when the user upgrades the Server. In upgrades, all the Clients connected to Server will automatically upgrade, the installer Using the /q parameter in the Silent Command line field.
Below is the sequence of upgrades:
Application Upgrades:

[*]Automatically upgrade older product versions.
Use Original installation path when upgrading.

Order :

Uninstall old version first and then install the new version.

Execution level is Administrator.

One of our customer environment it fails to succeed the Client upgrades due to below error.
The cwClient cannot be uninstalled with the MSIEXEC uninstall command line (“This installation package could not be opened. Verify that the package exists”)
Usually, it happens in Windows 7 64 Bit but only sometimes.
Error code: Product: cwClient -- Error 2753.

I have also attached the upgrade logs for your reference.

Thanks,
Amarnath.
Attachments
cwUpgrade.log
(509.13KiB)Downloaded 239 times

Daniel
Posts: 8237
Joined: Mon Apr 02, 2012 1:11 pm
Contact:  Website

Re: This installation package could not be opened. Verify that the package exists

Wed Apr 18, 2018 2:52 pm

Hello,

Analyzing your attached log file it seems the upgrade installation process fails because one of your custom action fails. The StartService.EXE custom action fails to launch the "StartService.EXE" file because this file is not deployed by the setup package. Its component is not marked for installation.

Let us know if this helped, otherwise please send us by email to support at advancedinstaller dot com the AIPs (project files) of your old and new product version so we can further investigate them.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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amarnathchandran
Posts: 7
Joined: Mon Jan 30, 2017 12:34 pm

Re: This installation package could not be opened. Verify that the package exists

Thu Apr 19, 2018 8:51 am

Thanks for your detailed analysis,

We haven’t made any changes on this vbscripts in cwClient installer pack for a long time,
I have attached the two .AIP files for your references.
On customer environment they were installed AVG antivirus.
In the attached error logs(cwUpgrade.log) we also found error log 2753:

Thanks,
Amarnath.
Attachments
AIP.zip
(33.77KiB)Downloaded 224 times

Daniel
Posts: 8237
Joined: Mon Apr 02, 2012 1:11 pm
Contact:  Website

Re: This installation package could not be opened. Verify that the package exists

Fri Apr 20, 2018 12:54 pm

Hello Amarnath,

For testing purposes only, can you ask you customer to disable temporarily the AVG antivirus while installing your upgraded setup package, and see if this has any effect?

Investigating your project settings, they seems to be correctly configured. Could you also forward by email to support at advancedinstaller dot com us a download link for your old (5.2.4.0) and upgraded (5.2.7.0) version of your setup? So we can fully test this on our side too?

All the best,
Daniel
Daniel Radu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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