Hello Sir,
We are having a Client-Server architecture software.
The problem occurs sometimes .msi installer fails when the user upgrades the Server. In upgrades, all the Clients connected to Server will automatically upgrade, the installer Using the /q parameter in the Silent Command line field.
Below is the sequence of upgrades:
Application Upgrades:
[*]Automatically upgrade older product versions.
Use Original installation path when upgrading.
Order :
Uninstall old version first and then install the new version.
Execution level is Administrator.
One of our customer environment it fails to succeed the Client upgrades due to below error.
The cwClient cannot be uninstalled with the MSIEXEC uninstall command line (“This installation package could not be opened. Verify that the package exists”)
Usually, it happens in Windows 7 64 Bit but only sometimes.
Error code: Product: cwClient -- Error 2753.
I have also attached the upgrade logs for your reference.
Thanks,
Amarnath.