lguilland
Posts: 8
Joined: Thu Jan 05, 2017 11:21 pm

Language selection dialog freezing when English selected on French OS

Thu Jun 07, 2018 9:04 pm

Hi,

I have a localized installer project. When I run it on a French OS (Windows 10), and I select English in the language selection dialog, the install freezes. This is consistently reproducible. I can select any of the other languages (I have French, Italian, Spanish and German) with no problem. I am running version 14.5.2 AI. Is this a known issue?

Thanks very much,
Leslie Guilland

Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: Language selection dialog freezing when English selected on French OS

Tue Jun 12, 2018 10:23 am

Hello Leslie,

I tested the scenario, but I couldn't reproduce the problem. Can you reproduce it on multiple clean machines? Can you reproduce this with the latest version of Advanced Installer, too? If so, can you please send me a sample project, that I can build and test in order to reproduce and investigate the problem?

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: Language selection dialog freezing when English selected on French OS

Wed Jun 13, 2018 3:14 pm

Hello Leslie,

I reproduced the problem with the sample you sent me over the email. It seems that the problem appears for packages that were upgraded from older versions of Advanced Installer (e.g. 13.2). I submitted this to our development team and it will be fixed as soon as possible. Thank you for bringing it to our attention.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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lguilland
Posts: 8
Joined: Thu Jan 05, 2017 11:21 pm

Re: Language selection dialog freezing when English selected on French OS

Wed Jun 13, 2018 3:58 pm

Hi Eusebiu,

Thank you very much!

Regards,
Leslie

Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: Language selection dialog freezing when English selected on French OS

Thu Jun 14, 2018 7:34 am

You're welcome Leslie.

Just let us know anytime you encounter a problem with our application.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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lguilland
Posts: 8
Joined: Thu Jan 05, 2017 11:21 pm

Re: Language selection dialog freezing when English selected on French OS

Tue Jun 19, 2018 6:35 pm

Hi Eusebiu,

Do you know any approximate target date for a hotfix?

Thanks very much,
Leslie

Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: Language selection dialog freezing when English selected on French OS

Wed Jun 20, 2018 7:22 am

Hello Leslie,

We will try to add this fix in the next version of Advanced Installer which should be released by the first half of the next month.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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lguilland
Posts: 8
Joined: Thu Jan 05, 2017 11:21 pm

Re: Language selection dialog freezing when English selected on French OS

Wed Jun 20, 2018 7:34 pm

Awesome! Thank you!

Regards,
Leslie

Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: Language selection dialog freezing when English selected on French OS

Thu Jun 21, 2018 7:14 am

You're welcome Leslie.

We will update this thread when the version containing the fix will be released.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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Dan
Posts: 4513
Joined: Wed Apr 24, 2013 3:51 pm

Re: Language selection dialog freezing when English selected on French OS

Fri Jul 13, 2018 7:51 am

Hello,

This was fixed in version 15.0 of Advanced Installer released on June 28th, 2018.

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
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