Language selection dialog freezing when English selected on French OS

[lguilland]

Hi,

I have a localized installer project. When I run it on a French OS (Windows 10), and I select English in the language selection dialog, the install freezes. This is consistently reproducible. I can select any of the other languages (I have French, Italian, Spanish and German) with no problem. I am running version 14.5.2 AI. Is this a known issue?

Thanks very much,
Leslie Guilland

[Eusebiu]

Hello Leslie,

I tested the scenario, but I couldn't reproduce the problem. Can you reproduce it on multiple clean machines? Can you reproduce this with the latest version of Advanced Installer, too? If so, can you please send me a sample project, that I can build and test in order to reproduce and investigate the problem?

Best regards,
Eusebiu

[Eusebiu]

Hello Leslie,

I reproduced the problem with the sample you sent me over the email. It seems that the problem appears for packages that were upgraded from older versions of Advanced Installer (e.g. 13.2). I submitted this to our development team and it will be fixed as soon as possible. Thank you for bringing it to our attention.

Best regards,
Eusebiu

[lguilland]

Hi Eusebiu,

Thank you very much!

Regards,
Leslie

[Eusebiu]

You're welcome Leslie.

Just let us know anytime you encounter a problem with our application.

Best regards,
Eusebiu

[lguilland]

Hi Eusebiu,

Do you know any approximate target date for a hotfix?

Thanks very much,
Leslie

[Eusebiu]

Hello Leslie,

We will try to add this fix in the next version of Advanced Installer which should be released by the first half of the next month.

Best regards,
Eusebiu

[lguilland]

Awesome! Thank you!

Regards,
Leslie

[Eusebiu]

You're welcome Leslie.

We will update this thread when the version containing the fix will be released.

Best regards,
Eusebiu

[Dan]

Hello,

This was fixed in version 15.0 of Advanced Installer released on June 28th, 2018.

Best regards,
Dan