thoese
Posts: 2
Joined: Fri Aug 02, 2013 5:29 am

setup ended prematurely because of an error

Mon Jun 11, 2018 7:35 pm

Hi,

I have a client who is trying to install my software package. They get the error in the title. They've tried running it with different users and also as administrator but the error persists. Looking at the log it looks like it has something to do with the Visual C++ prerequisite that I have.

Any reason they'd be getting this error? Below is the end of the log where the error occurs.

Action 14:08:11: AI_InstallPrerequisite. Installing prerequisite software
MSI (c) (E8:60) [14:08:11:261]: PROPERTY CHANGE: Adding AI_FOUND_PREREQS property. Its value is 'Visual C++ 2010 x86 (MFC Security Update)'.
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile`
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2205 2: 3: AI_XmlLocator
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator`
MSI (c) (E8:60) [14:08:11:292]: Note: 1: 2205 2: 3: AI_ChainedPackage
MSI (c) (E8:60) [14:08:11:292]: Note: 1: 2228 2: 3: AI_ChainedPackage 4: SELECT `ChainedPackage` FROM `AI_ChainedPackage`
MSI (c) (E8:60) [14:08:11:839]: Doing action: FatalError
Action 14:08:11: FatalError.
Action start 14:08:11: FatalError.
Action ended 14:08:13: FatalError. Return value 1.

MSI (c) (E8:60) [14:08:13:017]: Doing action: AI_SHOW_LOG
Action 14:08:13: AI_SHOW_LOG.
Action start 14:08:13: AI_SHOW_LOG.
MSI (c) (E8:C0) [14:08:13:017]: Invoking remote custom action. DLL: C:\Users\ittechjp\AppData\Local\Temp\MSI35E.tmp, Entrypoint: LaunchLogFile
Action ended 14:08:13: AI_SHOW_LOG. Return value 1.
MSI (c) (E8:60) [14:08:13:095]: Doing action: FatalError
Action 14:08:13: FatalError.
Action start 14:08:13: FatalError.
Action ended 14:08:13: FatalError. Return value 1.
MSI (c) (E8:60) [14:08:13:095]: Doing action: AI_AiBackupCleanup
Action 14:08:13: AI_AiBackupCleanup.

Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: setup ended prematurely because of an error

Thu Jun 14, 2018 10:58 am

Hi,

I'm not sure why this problem appears on your client's machine. Can you please send me the .AIP (project file) and the full verbose log of the installation to support at advancedinstaller dot com, so I can investigate them?

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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berqo127
Posts: 21
Joined: Tue Aug 06, 2019 1:35 pm

Re: setup ended prematurely because of an error

Sun Jan 31, 2021 4:30 pm

Hi,

I encounter the same error in the log file. what was the solution?

Thanks,
Shlomi

Eusebiu
Posts: 4931
Joined: Wed Nov 14, 2012 2:04 pm

Re: setup ended prematurely because of an error

Tue Feb 02, 2021 1:33 pm

Hi Shlomi,

We have not found the problem because the user did not sent us the requested files to investigate them. Please send your project file and the verbose log of the installation to our support email address, so we can try to find why you encounter the problem.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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