Windows installer has stoped working

[sonda]

I have created installer but on every dialog change i receive error massage like on picture (this is not case on my local machine but on remote server). If i continue with installation, installation will proceed but error will pop up on every next dialog. What can be the reason?

error_instaler.png (35.99 KiB) Viewed 14881 times

Regards

[Catalin]

Hello,

Can you give us some more details about your Operating System, please ? For example the Windows Version and Architecture.

Can you replicate this behavior on multiple clean machines ? For testing purposes we always recommend to be used virtual machines with clean states so that when something goes wrong you can easily revert to a clean state of the virtual machine. If so, in order to investigate this behavior, can you send us a copy of your AIP project to support at advancedinstaller dot com , or any test case / pattern we can use to replicate this issue on a test environment.

Regards,
Catalin

[sonda]

This behaviour is on clean virtual machine Windows server 2012 R2:

server.png (29.75 KiB) Viewed 14868 times

[sonda]

this is event viwer log:

Faulting application name: MsiExec.exe, version: 5.0.9600.17415, time stamp: 0x54504875
Faulting module name: SAMCLI.DLL_unloaded, version: 6.3.9600.17415, time stamp: 0x54503d55
Exception code: 0xc0000005
Fault offset: 0x00006893
Faulting process id: 0x3d4
Faulting application start time: 0x01d40e362010bc3b
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: SAMCLI.DLL
Report Id: 5e0de83c-7a29-11e8-80b8-000c299c51d2
Faulting package full name:
Faulting package-relative application ID:

[Catalin]

Hello,

Thank you for your follow up on this, but unfortunately the last post's details are still not enough to get a conclusion.

Can you please send me the .aip (project file) and a "verbose log" of your installation by e-mail at support at advancedinstaller dot com ?

Regards,
Catalin