Dear Advanced Installer Support Team,
One of our customers reported that he is not able to remove our product for some reason. They also sent us a logfile, but it does not tell too much for us, apart from this section:
"MSI (s) (44:30) [13:40:32:245]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
AI_FwRemove: Configuring Windows Firewall rule: "Therefore™ MFP Connectivity"
CustomAction AI_FwRemove returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 13:40:32: InstallExecute. Return value 3."
Could you please help us in recognizing the problem on the customer´s side? We have to guide him through. I´m also attaching the complete logfile.
Thanks in advance!
Best regards,
Zsolt