DiegoCP
Posts: 139
Joined: Fri Jan 23, 2015 1:02 pm

Shortcuts not being removed

Hello,

i have noticed that in my installer my desktop shortcuts and startMenu shortcuts are not being removed on uninstall!

this is not good. Do you have any idea why is this happenning?

Btw there is no changes in these files. I am installing per machine


Thank You for Your help!

Best Regards,
Diego.
Catalin
Posts: 6592
Joined: Wed Jun 13, 2018 7:49 am

Re: Shortcuts not being removed

Hello Diego,

I am not sure why you are encountering this behavior.

This may happen if the component that contains your desktop shortcut and the StartMenu shortcut is a shared component (installed by more than 1 setup). If this is the case, that component can only be removed when the last setup that reffers to it is uninstalled, otherwise it will persist on the system.

If this still does not help, in order for me to further investigate, can you please send us the .aip (project file) and a "verbose log" of the uninstallation process by e-mail at support at advancedinstaller dot com so we can investigate its settings?

Regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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