kwinbar
Posts: 2
Joined: Thu Sep 06, 2018 4:16 pm

Updater not updating

In attempting to update, it does not uninstall the current version before attempting to install the the update. So it fails.
What setting do I have not set right?
Catalin
Posts: 6586
Joined: Wed Jun 13, 2018 7:49 am

Re: Updater not updating

Hello and welcome to our forums,

Can you make sure that the "Uninstall old version first and then install new version" option is checked from the "Upgrades" page?

Also, can you please give us some more details about this (maybe exemplify)?

Regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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kwinbar
Posts: 2
Joined: Thu Sep 06, 2018 4:16 pm

Re: Updater not updating

I have that option checked. But it does not uninstall the old version. It tries to install the new version. So it fails. It all works if I Uncheck product with Windows Installer. But that leaves no way to uninstall the product manually
Catalin
Posts: 6586
Joined: Wed Jun 13, 2018 7:49 am

Re: Updater not updating

Hello,

I am not sure why you encounter this behavior.

Can you please send me the .aip (project file) by e-mail at support at advancedinstaller dot com so I can further investigate its settings?

Regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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