Hello,
We apologize for the delayed reply.
I am not so sure why this happens. Can you please make sure you create the related shortcut subdirectory under "Start Menu \ Programs" folder in "Files and Folders" page of your setup project?
If this is still of no help, then please send us the .AIP (project file) and a
verbose log of the installation to
support at advancedinstaller dot com so we can investigate them?
If you cannot share with us your project file, then you can try to isolate the behavior in a buildable sample (.aip + its referenced files) which we can build and test on our side.
All the best,
Daniel