Strange installation problem

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jstuardo
Posts: 56
Joined: Mon Nov 09, 2015 10:44 pm

Strange installation problem

Post by jstuardo » Tue May 21, 2019 1:35 am

Hello,

After I created an installer, when running it in Window 7 with SP1, I got error 1.
Install-Error-1.png
Install-Error-1.png (231.04 KiB) Viewed 195 times
When I continue installation, error 2 is shown, rollbacking all the installation after continuing.
Install-Error-2.png
Install-Error-2.png (230.47 KiB) Viewed 195 times
What may be causing this? Please give me some advice.

Regards
Jaime
Last edited by jstuardo on Sun May 26, 2019 1:34 am, edited 1 time in total.

Catalin
Posts: 1528
Joined: Wed Jun 13, 2018 7:49 am

Re: Strange installation problem

Post by Catalin » Tue May 21, 2019 9:41 am

Hello Jaime,

Unfortunately, I can not tell why this happens without having a look at it. In order for me to further investigate this, could you please forward me a copy of your .AIP file and a verbose log by e-mail at support at advancedinstaller dot com?

Also, does this behavior replicates only on Windows 7 SP1 or it replicates on more OSs?

Looking forward to hearing from you.

All the best,
Catalin
Catalin Gheorghe - Advanced Installer Team
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