Environment:
OS - Windows 10
Advanced Installer Version # 14.8
Hello,
When running my Advanced Installer project to install “InterQual Connect 1.40 Client for Acuity” I get the following message...
A more recent version of InterQual Connect 1.40 Client for Acuity is already installed on this computer.
However, “InterQual Connect 1.40 Client for Acuity” is NOT currently installed.
When I look in the installation log file I see where a search for related products is taking place. The search is finding something it thinks in “InterQual Connect 1.40 Client for Acuity” but IT IS NOT!!! The log refers to GUID 9D87F197-14C4-4858-B819-D7BCAD8E9805
MSI (c) (90!7C) [16:33:04:863]: PROPERTY CHANGE: Adding AI_PrereqsFulfilled property. Its value is '1'.
Action ended 16:33:04: AI_AppSearchEx. Return value 1.
MSI (c) (90:60) [16:33:04:864]: Doing action: FindRelatedProducts
Action 16:33:04: FindRelatedProducts. Searching for related applications
Action start 16:33:04: FindRelatedProducts.
FindRelatedProducts: Found application: {9D87F197-14C4-4858-B819-D7BCAD8E9805}
MSI (c) (90:60) [16:33:04:865]: PROPERTY CHANGE: Adding AI_NEWERPRODUCTFOUND property. Its value is '{9D87F197-14C4-4858-B819-D7BCAD8E9805}'.
Action ended 16:33:04: FindRelatedProducts. Return value 1.
MSI (c) (90:60) [16:33:04:866]: Doing action: AI_DOWNGRADE
Action 16:33:04: AI_DOWNGRADE.
Action start 16:33:04: AI_DOWNGRADE.
A more recent version of InterQual Connect 1.40 Client for Acuity is already installed on this computer.
MSI (c) (90:60) [16:34:32:739]: Product: InterQual Connect 1.40 Client for Acuity -- A more recent version of InterQual Connect 1.40 Client for Acuity is already installed on this computer.
When I search the Registry for GUID 9D87F197-14C4-4858-B819-D7BCAD8E9805, the GUID corresponds to installed product CareWebQI Client 11.00 for Acuity… which is not InterQual Connect 1.40 Client for Acuity.
Here's the interesting thing... I copied the Advanced Installer project for CareWebQI Client 11.0 for Acuity and renamed to use as the starting point of a new Advanced Installer project for the InterQual Connect 1.40 for Acuity which is encountering the issue.
I'm not sure how/why there is a connection between the 2 projects. What can I do to fix this issue?
I attached a document that contains screen shots demonstrating the issue.
Thanks in advance,
Todd