Upgrade to 13.5 uninstall failure 1603

[Kieutrang]

Since upgrading from 12.8 to 13.5 our core product installer fails uninstall.

The uninstall fails leaving the product orphaned where it cannot be uninstalled or installed and fouls Windows badly. The files and Programs & Features entry are not removed.

We optionally use shared folders but none were used for this installation. The uninstall exception:

MSI (s) (E0:78) [09:51:32:616]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB3F5.tmp, Entrypoint: UninstallShareFolders
Action start 9:51:32: AI_UninstallSHFolders.
CustomAction AI_UninstallSHFolders returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (E0:18) [09:51:32:616]: Note: 1: 2265 2: 3: -2147287035

Nothing has changed in the project since the 12.8 upgrade to 13.5.

I'm stuck. Will Zip the project and uninstall log and email attach to support.

[Catalin]

Hello,

Unfortunately, I can not say for sure why this is happening.

Will Zip the project and uninstall log and email attach to support.

Have you sent the .ZIP to our e-mail address (support at advancedinstaller dot com)? I have checked the e-mail and I could see no e-mail from the e-mail address you are using on the forums.

When I will get the files, I will start investigating this.

Looking forward to hearing from you.

Best regards,
Catalin